Frequently Asked Questions



What is HUD Ideas in Action?
HUD Ideas in Action, powered by UserVoice, allows people to come together, share ideas in response to a question, discuss those ideas, and vote the best ones to the top for consideration by the US Department of Housing and Urban Development (HUD). The tool was initially used to gather ideas that further HUD's fiscal year 2010-2015 Strategic Plan and as a forum for HUD employees and stakeholders to share their ideas for improving HUD, and now solicits feedback on a number of external and internal matters.

HUD Ideas in Action consists of two main forums, along with a number of finite rotating forums. The public feedback forum allows the public and HUD employees to share their ideas on any issue related to HUD operations. The internal feedback forum is only open to HUD employees and allows those within HUD to submit ideas on how HUD can transform the way it does business. As additional forums open, they will made available through the HUD Ideas in Action sidebar.

For the HUD Ideas in Action privacy policy, click here.
Can anyone see and use this forum?
Most discussion forums on the site are open to the public. However, there are also "employees only" forums open only to employees of the US Department of Housing & Urban Development (HUD). If you are a HUD employee, you can access these forums by signing in or creating a UserVoice account with your HUD.gov email address. No email addresses will be displayed on the site; users will only be identified by their usernames, which they select when creating an account.
How do I create an account?
An account is not needed to participate in public forums, but creating an account will allow you to be notified if your idea is accepted for review or implementation, and for HUD employees, will allow you to participate in internal forums. To register with HUD Ideas in Action, simply click sign in in the upper-right corner of the page, below the header. You may either sign in using your Facebook or Google accounts (by clicking either icon) or inputting your email address to create a UserVoice account (HUD users, you'll need to use your HUD email address to access internal forums). From there, just follow the directions provided to confirm your email address and set a password.
How can I add my own idea to what's already here?
To add an idea, navigate to the right forum and simply begin typing a few key words of your idea into the search box near the top of the page. As you type, Ideas in Action will begin searching for similar ideas that been added by other users. If any of these ideas are similar to yours, you may want to vote for that idea instead of creating your own--one idea with many votes will be more visible than two ideas with fewer votes each. If you determine that your idea is not a duplicate, click the Post a new idea button and explain your idea a bit more comprehensively in the submission box that appears. Give 1, 2 or 3 of your own votes to your idea, then post it for others to see and vote on!
What makes an idea "good"?
A good idea is made up of three main parts: a statement of the problem; a proposed, specific solution to the problem; and the expected benefits of the solution. Ideas submitted should further HUD's Strategic Plan, be efficient, safe, and legal, and directly increase the effectiveness of government operations. Remember, we can only act on an idea if it is clearly articulated.
How does voting work?
You have a set number of votes (typically 20) per forum to express your support for others' ideas, or to support your own. You can give any idea 1, 2, or 3 votes, depending on how strongly you support it. The number of votes you have remaining will always be displayed in the right-hand sidebar. Votes are not permanent; you may reallocate votes from one idea to another at any time, as many times as you like. To do this, simply click the vote button next to an idea you've voted for, and decrease the number of votes you'd like to give to that idea. When an idea is completed, your votes for that idea will be automatically returned to your vote allowance.
Why do I only have a certain number of votes per forum?
Ideas in Action's voting system is like having a "budget"--when people have a finite number of votes to "spend," they tend to think more carefully about what they really care about and how much they care about it. You should use your votes to support the ideas you think are most important, so that the overall best ideas and top priorities emerge.
Is every idea reviewed by HUD?
No. Although the Ideas in Action team encourages everyone to contribute as many good ideas as they come up with, not every idea will be selected for review and not every idea selected for review will be implemented. There are two main types of ideas that are selected for review: the ideas in each category that have received the most votes from other users on the site, and the ideas that are actionable and contribute to HUD's strategic goals. So to have your idea reviewed and possibly implemented, ensure that it's well-articulated and actionable in order to catch the interest of other voters and the Ideas in Action team. Ideas that receive more than 30 votes will be selected for review by the appropriate program office within HUD, and ideas that receive more than 100 votes will be personally reviewed by HUD's Deputy Secretary.
What do the different statuses mean?
There are seven different statuses by which an idea can be marked:
  • being reviewed: the idea has been accepted for review and will receive a response
  • going to happen: the idea will be implemented in the future, or is in the process of being implemented
  • you made it happen!: the idea has been implemented
  • already happening: the idea was reviewed and no further action is required (for example, the proposed idea was already implemented)
  • not going to happen: the idea was reviewed but will not be implemented
Why are some ideas moved to a different forum or merged together?
To make it easier for those who visit the site to find and add ideas, we have created forums that focus on specific issues or topics. Because votes are limited by forum, this also makes it possible for our users to better prioritize ideas by topic. So if an idea is placed in a forum that does not relate to that forum's topic, it will be moved to the correct forum. If an idea is created that is very similar to an already existing idea, the idea and any associated votes and comments will be merged into the existing idea.
Are ideas or comments ever removed from the website?
HUD Ideas in Action is an open forum where employees and stakeholders can contribute and comment on ideas. However, ideas or comments that are clearly spam or make an imminent threat of violence are removed.
Why is some personal information redacted from ideas or comments?
To protect users' privacy and the privacy of others, personally identifiable information such as names, social security numbers, phone numbers, addresses, and e-mail addresses included with an idea or comment will be redacted. Please do not include this information when submitting ideas or comments.
Can others view my personal information when I post, comment, or vote on ideas?
The only information other Ideas in Action users can see when you post or comment on an idea is the username you supplied when signing up for an Ideas in Action account. Your email address will never be shared, and you can change your username at any time by clicking the Settings link beneath your name in the right sidebar, selecting Edit Name, and replacing your current username with anything else you're comfortable with.

Users will never be able to identify others who have voted on an idea, as no personal information is shared when you vote.

EkaAdminEka (Admin, US Department of Housing & Urban Development)

Due to merging votes from your duplicate users, you have used too many votes on certain forums.
  1. 59 votes
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      1 comment  ·  [Closed forums] » Defining HUD Core Values  ·  Flag idea as inappropriate…  ·  Admin →
    • 243 votes
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        6 comments  ·  [Closed forums] » Defining HUD Core Values  ·  Flag idea as inappropriate…  ·  Admin →
      • 466 votes
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          5 comments  ·  [Closed forums] » Defining HUD Core Values  ·  Flag idea as inappropriate…  ·  Admin →
        • 649 votes
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            2 comments  ·  [Closed forums] » Defining HUD Core Values  ·  Flag idea as inappropriate…  ·  Admin →
          • 25 votes
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              EkaAdminEka (Admin, US Department of Housing & Urban Development) shared this idea and gave it 3 votes  · 
            • 59 votes
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              • 13 votes
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                  Your idea to offer training outside of HUD’s program areas for HUD staff is an excellent suggestion. Over the last year, the Secretary has elevated staff training to an important Departmental priority and all HUD offices have focused on identifying training needs and opportunities. Within the Office of Community Planning and Development, we have initiated training programs that are designed to assist HUD staff in understanding the role of housing and community development in delivering effective community–based program and in sharpening our understanding of the opportunities and constraints in urban and rural neighborhoods in order to build and preserve high-quality affordable housing. We are interested in promoting a range of training opportunities for all of our staff, including, for example, improved information technology skills, customer service/interpersonal skills, program-specific skills, improved technical expertise in areas such as financial and grant management, and opportunities for cross-training in other program areas. We have…

                • 19 votes
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                    As part of the on boarding process, employees are briefed on many of HUD’s major program areas. It is important for employees knowledgeable about rules and policies for specific technical programs. However, It would be a massive information gathering effort to address this across the Department at this time. If we pursue a Knowledge Management solution down the road, we could re-visit this at that time.

                  • 6 votes
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                    • 6 votes
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                      • 16 votes
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                        • 10 votes
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                          • 7 votes
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                            • 101 votes
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                                EkaAdminEka (Admin, US Department of Housing & Urban Development) shared this idea and gave it 2 votes  · 
                              • 223 votes
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                                  Listening to stakeholders is one of the pillars of HUD’s Transformation. FHA’s Multifamily Office regularly engages with stakeholders in a variety of ways. Stakeholders are engaged on new policy through industry meetings, which the Multifamily Deputy Assistant Secretary, office directors, and other staff attend. During the meetings, the multifamily office provides stakeholders with important information and updates and answers any questions they may have. The office also regularly invites stakeholders to meet with them when they are contemplating policy changes. This constant engagement provides an opportunity for stakeholders to discuss draft policy changes and to work with multifamily staffers to identify and resolve potential problems before the implementation of new policies.

                                • 402 votes
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                                    This is a tough issue because forms expire at different times throughout the year and are not on a uniform schedule. We can and will encourage program areas to review the specific forms they use on a periodic basis to ensure they are still serving the intended purpose. As forms expire, the program offices will endeavor to update the forms and release the information on their websites as well as to the HUD Document and Distribution Division so that the updated forms are available on the HUDCLIPS website. This is a good “customer service” idea.

                                  • 178 votes
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                                      Your idea is consistent with the goal of transforming the way HUD does business by creating an empowered organization that is place-based and collaborative among its program areas. In the field offices, the transformation is being accomplished through the creation of Community Assessment Teams (CATs), which will be composed of subject matter experts from each of the HUD silos. These teams will combine their program-area knowledge to identify jurisdictions with problems and devise coordinated, place-based solutions to assist local HUD clients. The goal of fostering collaboration across programs will also be reflected in the new Management Action Plan for FY2011. The Office of Field Policy and Management envisions the formation of CATs in each HUD field office no later than Fall 2010. We realize more must be done and we are committed to more colloboration. Be patient and remember, we are working on changing a culture where silos have been…

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