End the "that's not my job" attitude
As a newer employee to HUD, I have encountered many people and program areas where the response I receive is "that's not my job." Then when asked, "who's job is it?" I never get a response. I find that HUD has a number of employees to choose to ignore their internal customer (their fellow HUD co-workers) and blow-off inquiries about things that should be within the scope of their job. This is an attitude that needs to end. In the long run we are all working toward the same goals!
Maybe it's because HUD has been shortstaffed since the early 90's, as shown in IG audits, and they are just trying to keep up with what is their job? Do you have a job, that you can ask a question like this?
Jimmy H commented
This would have to start at the top. Top managers would have to show they are interested in this. Right now, there are so many goals imposed, from people on top who have no idea what the effects are, that people just don't have time to do anything that's not goal related- and yes, goals come first, which means the other stuff is "not my job". Give the field time and staff, if you want to end this attitude. But you won't, will you, because that's "not your job".
HUD is so short-staffed that staffers have all they can do just trying to keep up with their workload. Service and doing more is clearly just not important. HQ has also NEVER been willing to prioritize, to say that this activity or that activity is low priority, let it go if you don't have time. No, they want it ALL done, now, and ***** mercilessly if anything is left out, no matter how short staff are.
"HUD Ideas in Action was created to strengthen the voice of employees and stakeholders throughout the Department. Deputy Secretary Sims reiterated that message in an email on December 18, 2009, where he said, “HUD Ideas in Action is meant to be an open forum where employees can contribute ideas without going through the usual chains of command. It has come to my attention that some employees would like to contribute to the site but were directed to run their ideas through a supervisor or told not to participate. For this to truly be an open forum, these restrictions must be removed. If you have additional questions or concerns about posting to the site, please email firstname.lastname@example.org.”
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I heard a woman yesterday say the same thing; when people ask what she does, she says she does it all. All Customer Service is my job, I don't care what my job description says, and I do everything I can think of to help people. We need to find that Somebody Else whose job it is to get the job done, because they are pretty darn lazy, and need to be kicked off their lazy behind into action. While I'm waiting for that Somebody Else, I will do the job, maybe not great, but I do it. Amen! I tell people to find the person who cares, in whatever organization, and that my worst enemies sometimes wear the same uniform I do.
and do more to acknowledge those who truly seek to serve the external customer
Joao de Dios commented
K, I applaud your energy. Change your name, though, do not use your real name. You will be harassed in ways you don't yet know. It's not what they can do to you, it's what they can not do for you, like promote you timely, give you good EPPES ratings, training, and the whole nine yards. Management hates people who put out stuff like this- be smart- do not use your real name. If it's a serious problem, set yourself up with a gmail account at the public library, and complain to the hotline. The hotline seems to lose more complaints than it acts on, but at least they do occasionally actually do something. Please, K, CHANGE YOUR NAME before your chain of command sees it here, ok? We need your energy, but you have to be stealthy about it, and make sure you are not seen when you do your good works. That's what the oldtimers do, and they do it because it works.