Frequently Asked Questions



What is HUD Ideas in Action?
HUD Ideas in Action, powered by UserVoice, allows people to come together, share ideas in response to a question, discuss those ideas, and vote the best ones to the top for consideration by the US Department of Housing and Urban Development (HUD). The tool was initially used to gather ideas that further HUD's fiscal year 2010-2015 Strategic Plan and as a forum for HUD employees and stakeholders to share their ideas for improving HUD, and now solicits feedback on a number of external and internal matters.

HUD Ideas in Action consists of two main forums, along with a number of finite rotating forums. The public feedback forum allows the public and HUD employees to share their ideas on any issue related to HUD operations. The internal feedback forum is only open to HUD employees and allows those within HUD to submit ideas on how HUD can transform the way it does business. As additional forums open, they will made available through the HUD Ideas in Action sidebar.

For the HUD Ideas in Action privacy policy, click here.
Can anyone see and use this forum?
Most discussion forums on the site are open to the public. However, there are also "employees only" forums open only to employees of the US Department of Housing & Urban Development (HUD). If you are a HUD employee, you can access these forums by signing in or creating a UserVoice account with your HUD.gov email address. No email addresses will be displayed on the site; users will only be identified by their usernames, which they select when creating an account.
How do I create an account?
An account is not needed to participate in public forums, but creating an account will allow you to be notified if your idea is accepted for review or implementation, and for HUD employees, will allow you to participate in internal forums. To register with HUD Ideas in Action, simply click sign in in the upper-right corner of the page, below the header. You may either sign in using your Facebook or Google accounts (by clicking either icon) or inputting your email address to create a UserVoice account (HUD users, you'll need to use your HUD email address to access internal forums). From there, just follow the directions provided to confirm your email address and set a password.
How can I add my own idea to what's already here?
To add an idea, navigate to the right forum and simply begin typing a few key words of your idea into the search box near the top of the page. As you type, Ideas in Action will begin searching for similar ideas that been added by other users. If any of these ideas are similar to yours, you may want to vote for that idea instead of creating your own--one idea with many votes will be more visible than two ideas with fewer votes each. If you determine that your idea is not a duplicate, click the Post a new idea button and explain your idea a bit more comprehensively in the submission box that appears. Give 1, 2 or 3 of your own votes to your idea, then post it for others to see and vote on!
What makes an idea "good"?
A good idea is made up of three main parts: a statement of the problem; a proposed, specific solution to the problem; and the expected benefits of the solution. Ideas submitted should further HUD's Strategic Plan, be efficient, safe, and legal, and directly increase the effectiveness of government operations. Remember, we can only act on an idea if it is clearly articulated.
How does voting work?
You have a set number of votes (typically 20) per forum to express your support for others' ideas, or to support your own. You can give any idea 1, 2, or 3 votes, depending on how strongly you support it. The number of votes you have remaining will always be displayed in the right-hand sidebar. Votes are not permanent; you may reallocate votes from one idea to another at any time, as many times as you like. To do this, simply click the vote button next to an idea you've voted for, and decrease the number of votes you'd like to give to that idea. When an idea is completed, your votes for that idea will be automatically returned to your vote allowance.
Why do I only have a certain number of votes per forum?
Ideas in Action's voting system is like having a "budget"--when people have a finite number of votes to "spend," they tend to think more carefully about what they really care about and how much they care about it. You should use your votes to support the ideas you think are most important, so that the overall best ideas and top priorities emerge.
Is every idea reviewed by HUD?
No. Although the Ideas in Action team encourages everyone to contribute as many good ideas as they come up with, not every idea will be selected for review and not every idea selected for review will be implemented. There are two main types of ideas that are selected for review: the ideas in each category that have received the most votes from other users on the site, and the ideas that are actionable and contribute to HUD's strategic goals. So to have your idea reviewed and possibly implemented, ensure that it's well-articulated and actionable in order to catch the interest of other voters and the Ideas in Action team. Ideas that receive more than 30 votes will be selected for review by the appropriate program office within HUD, and ideas that receive more than 100 votes will be personally reviewed by HUD's Deputy Secretary.
What do the different statuses mean?
There are seven different statuses by which an idea can be marked:
  • being reviewed: the idea has been accepted for review and will receive a response
  • going to happen: the idea will be implemented in the future, or is in the process of being implemented
  • you made it happen!: the idea has been implemented
  • already happening: the idea was reviewed and no further action is required (for example, the proposed idea was already implemented)
  • not going to happen: the idea was reviewed but will not be implemented
Why are some ideas moved to a different forum or merged together?
To make it easier for those who visit the site to find and add ideas, we have created forums that focus on specific issues or topics. Because votes are limited by forum, this also makes it possible for our users to better prioritize ideas by topic. So if an idea is placed in a forum that does not relate to that forum's topic, it will be moved to the correct forum. If an idea is created that is very similar to an already existing idea, the idea and any associated votes and comments will be merged into the existing idea.
Are ideas or comments ever removed from the website?
HUD Ideas in Action is an open forum where employees and stakeholders can contribute and comment on ideas. However, ideas or comments that are clearly spam or make an imminent threat of violence are removed.
Why is some personal information redacted from ideas or comments?
To protect users' privacy and the privacy of others, personally identifiable information such as names, social security numbers, phone numbers, addresses, and e-mail addresses included with an idea or comment will be redacted. Please do not include this information when submitting ideas or comments.
Can others view my personal information when I post, comment, or vote on ideas?
The only information other Ideas in Action users can see when you post or comment on an idea is the username you supplied when signing up for an Ideas in Action account. Your email address will never be shared, and you can change your username at any time by clicking the Settings link beneath your name in the right sidebar, selecting Edit Name, and replacing your current username with anything else you're comfortable with.

Users will never be able to identify others who have voted on an idea, as no personal information is shared when you vote.

This is an archive of all the ideas from closed forums.

Explicitly invite faith-based and nonprofits to participate in goals beyond HUD's reach by itself

A city homeless shelter in my state closed a month early, due to lack of funds. In the article about this, I noted the below statement:

Twelve churches and synagogues also volunteered to house homeless men in January and February, diverting a dozen men from the shelters during the busiest and coldest months.

Where in the plan, and on HUD's website, is the encouragement and support for groups supporting the larger mission of which HUD is a part, but not the whole? HUD cannot solve America's problems by itself. Problems cannot be solved from the level they were created at, one must go to a new level, as Einstein noted. If a church wanted to help out, what are the model policies they need to have? What do they need to know for their insurance carriers? Do they need to secure a part of their building, i.e. not let people roam freely? Do they have to have someone on site, to oversee? Is 1 person enough? Do(es) that person or persons have to be awake the whole night? Many churches, but not all, have some kind of commercial kitchen space. For those that don't, what are typical requirements? Do you have cost-effective recipes for meals that taste good? How would such an organization post what it's doing on HUD's one stop shopping website, to solicit donations of clothing, say? Maybe even in specific sizes? I read in the paper that the need for domestic violence shelters way outstrips supply. For an organization wanting to help that problem, the same questions apply, and they would need security, at least the security of anonymity. HUD is not Santa Claus, and cannot do the whole thing by itself. It never could. No one entity can. No one entity ever could. How is HUD planning to do this? What relationship is there with the Workforce Development boards, to get homeless people job training, where appropriate? Where is the one-stop shopping website to get all these questions answered, without having to resort to Google? Where the 12 major areas that need to be covered are cited, with hot links leading out to resources lists, where one can follow these intuitively, without a lot of computer knowledge, or knowledge of HUD? The Department of Veteran's Affairs has a Home Based Primary Care program. Really. Where is HUD's description of this program, in a place that lists all similar programs, where clients can post information since HUD staff can't know everything? Where is the description of Medicaid Waiver programs, on that same list?
My mother took in a homeless woman, and her 2 children, in the late 1970's, at a time and place where shelters other than jails did not exist. One major piece of information that one needs to know, in doing this, is the resentment people who have to accept charity feel. With rare exceptions, people want to be or become self-sufficient, as soon as possible. Where is the HUD resource page, that tells people how to become self-sufficient? That lays out at least one path, if not several, with resources coming off each page of progress? That tells success stories, told by people who got off welfare, or out of a shelter? If Chicken Soup for the Soul books can list such stories, why can't HUD? What about resources and ideas recommended by people who have already made it? HUD talks about Knowledge Management. What about capturing the knowledge of people who have gone through the homeless system, who have gotten off welfare, who graduated from subsidized housing into market rate housing? Many of these people want to give back, to help others. Where is HUD's web page that welcomes input of these ideas, into something like an Active Server Page? You know, if people could share knowledge like this- you could even use something like a flip video camera, and have video on YouTube, of people talking about how they overcame problems? Where are these resources? Why aren't they part of the plan? How can you possibly hope to accomplish some parts of this plan, without resources like this?

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    anonymousanonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    3 comments

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      • anonymousanonymous commented  ·   ·  Flag as inappropriate

        http://www.youtube.com/watch?v=dr3K8vxKw1c&feature=related people are already posting useful stuff. But it's not easy to find, you have to know what subject, and then to go through the entire catalog. Why can't people post hot links to a HUD site, or satellite site, and also rate them the way books and comments are rated, on Amazon? The plan talks about this, but doesn't talk about implementing. We need to get started now.

      • anonymousanonymous commented  ·   ·  Flag as inappropriate

        Every successful nonprofit I've ever seen says it starts with opening your mouth, and asking, and asking, and asking. The Insurance industry has what they call their "tigers", who expect 50 nos, before they get to a yes. If you say no to them, on the telephone, they actually say thank you, as that is one more call closer to the yes. Why isn't HUD asking? In detail? Why isn't HUD helping its clients to ask? How can HUD possibly achieve the goals laid out, if it does not do this?

      • anonymousanonymous commented  ·   ·  Flag as inappropriate

        Someone is going to say that doing all this is somebody else's job. That's just great. When you say that, unknown person, how about you track down that somebody else, and get them off their lazy behind, into action? Because they haven't been doing it. The problem will never be solved with that attitude. I donate useful items to a program that helps people coming out of shelters. It's not my job, I don't get paid for it, and I pay for those items out of my own pocket. If I don't do it, nobody else does it. If just 10% of America's population did this, just 10%, many of these problems would be far less than they are. All of us need to find ways to sell the idea of helping out. If Native American tribal nations can do it, with far fewer resources, then we can, also.

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