Frequently Asked Questions



What is HUD Ideas in Action?
HUD Ideas in Action, powered by UserVoice, allows people to come together, share ideas in response to a question, discuss those ideas, and vote the best ones to the top for consideration by the US Department of Housing and Urban Development (HUD). The tool was initially used to gather ideas that further HUD's fiscal year 2010-2015 Strategic Plan and as a forum for HUD employees and stakeholders to share their ideas for improving HUD, and now solicits feedback on a number of external and internal matters.

HUD Ideas in Action consists of two main forums, along with a number of finite rotating forums. The public feedback forum allows the public and HUD employees to share their ideas on any issue related to HUD operations. The internal feedback forum is only open to HUD employees and allows those within HUD to submit ideas on how HUD can transform the way it does business. As additional forums open, they will made available through the HUD Ideas in Action sidebar.

For the HUD Ideas in Action privacy policy, click here.
Can anyone see and use this forum?
Most discussion forums on the site are open to the public. However, there are also "employees only" forums open only to employees of the US Department of Housing & Urban Development (HUD). If you are a HUD employee, you can access these forums by signing in or creating a UserVoice account with your HUD.gov email address. No email addresses will be displayed on the site; users will only be identified by their usernames, which they select when creating an account.
How do I create an account?
An account is not needed to participate in public forums, but creating an account will allow you to be notified if your idea is accepted for review or implementation, and for HUD employees, will allow you to participate in internal forums. To register with HUD Ideas in Action, simply click sign in in the upper-right corner of the page, below the header. You may either sign in using your Facebook or Google accounts (by clicking either icon) or inputting your email address to create a UserVoice account (HUD users, you'll need to use your HUD email address to access internal forums). From there, just follow the directions provided to confirm your email address and set a password.
How can I add my own idea to what's already here?
To add an idea, navigate to the right forum and simply begin typing a few key words of your idea into the search box near the top of the page. As you type, Ideas in Action will begin searching for similar ideas that been added by other users. If any of these ideas are similar to yours, you may want to vote for that idea instead of creating your own--one idea with many votes will be more visible than two ideas with fewer votes each. If you determine that your idea is not a duplicate, click the Post a new idea button and explain your idea a bit more comprehensively in the submission box that appears. Give 1, 2 or 3 of your own votes to your idea, then post it for others to see and vote on!
What makes an idea "good"?
A good idea is made up of three main parts: a statement of the problem; a proposed, specific solution to the problem; and the expected benefits of the solution. Ideas submitted should further HUD's Strategic Plan, be efficient, safe, and legal, and directly increase the effectiveness of government operations. Remember, we can only act on an idea if it is clearly articulated.
How does voting work?
You have a set number of votes (typically 20) per forum to express your support for others' ideas, or to support your own. You can give any idea 1, 2, or 3 votes, depending on how strongly you support it. The number of votes you have remaining will always be displayed in the right-hand sidebar. Votes are not permanent; you may reallocate votes from one idea to another at any time, as many times as you like. To do this, simply click the vote button next to an idea you've voted for, and decrease the number of votes you'd like to give to that idea. When an idea is completed, your votes for that idea will be automatically returned to your vote allowance.
Why do I only have a certain number of votes per forum?
Ideas in Action's voting system is like having a "budget"--when people have a finite number of votes to "spend," they tend to think more carefully about what they really care about and how much they care about it. You should use your votes to support the ideas you think are most important, so that the overall best ideas and top priorities emerge.
Is every idea reviewed by HUD?
No. Although the Ideas in Action team encourages everyone to contribute as many good ideas as they come up with, not every idea will be selected for review and not every idea selected for review will be implemented. There are two main types of ideas that are selected for review: the ideas in each category that have received the most votes from other users on the site, and the ideas that are actionable and contribute to HUD's strategic goals. So to have your idea reviewed and possibly implemented, ensure that it's well-articulated and actionable in order to catch the interest of other voters and the Ideas in Action team. Ideas that receive more than 30 votes will be selected for review by the appropriate program office within HUD, and ideas that receive more than 100 votes will be personally reviewed by HUD's Deputy Secretary.
What do the different statuses mean?
There are seven different statuses by which an idea can be marked:
  • being reviewed: the idea has been accepted for review and will receive a response
  • going to happen: the idea will be implemented in the future, or is in the process of being implemented
  • you made it happen!: the idea has been implemented
  • already happening: the idea was reviewed and no further action is required (for example, the proposed idea was already implemented)
  • not going to happen: the idea was reviewed but will not be implemented
Why are some ideas moved to a different forum or merged together?
To make it easier for those who visit the site to find and add ideas, we have created forums that focus on specific issues or topics. Because votes are limited by forum, this also makes it possible for our users to better prioritize ideas by topic. So if an idea is placed in a forum that does not relate to that forum's topic, it will be moved to the correct forum. If an idea is created that is very similar to an already existing idea, the idea and any associated votes and comments will be merged into the existing idea.
Are ideas or comments ever removed from the website?
HUD Ideas in Action is an open forum where employees and stakeholders can contribute and comment on ideas. However, ideas or comments that are clearly spam or make an imminent threat of violence are removed.
Why is some personal information redacted from ideas or comments?
To protect users' privacy and the privacy of others, personally identifiable information such as names, social security numbers, phone numbers, addresses, and e-mail addresses included with an idea or comment will be redacted. Please do not include this information when submitting ideas or comments.
Can others view my personal information when I post, comment, or vote on ideas?
The only information other Ideas in Action users can see when you post or comment on an idea is the username you supplied when signing up for an Ideas in Action account. Your email address will never be shared, and you can change your username at any time by clicking the Settings link beneath your name in the right sidebar, selecting Edit Name, and replacing your current username with anything else you're comfortable with.

Users will never be able to identify others who have voted on an idea, as no personal information is shared when you vote.

This is an archive of all the ideas from closed forums.

AEO Job Creation Recommendations to the White House

Why isn't HUD working with outfits like this?

AEO Job Creation Recommendations to the White House
On December 11th AEO held a Microenterprise Jobs forum to identify recommendations for President Obama’s job creation strategy. The following recommendations were made by AEO members during the Forum.

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Increase the loan eligibility for Small Business Administration (SBA) Microloans to $75,000. The Obama Administration has made recommendations to increase the loan limit to $50,000 from $35,000.

Increase the loan limit for SBA Microloan Intermediaries from $3.5 million to $5 million to ensure the microenterprise development industry can meet the rising demand for microloans.

Make Technical Assistance funds available to intermediaries in advance to provide the support necessary to produce viable loan applications.

Provide $200 million in unspent TARP funds ($50 million in capital and $150 million for TA and loan loss reserves) immediately to qualified CDFIs and nonprofits with demonstrated track records in small business lending. These funds could be granted through the CDFI Fund which has proved its ability to move capital grants swiftly and efficiently to nonprofit community based lenders.

Expand SBA Programs to extend both credit and technical assistance to micro and very small businesses (under 20 employees)
7a Program must include certifying non-bank nonprofits as Small Business Lending Corporations. These groups can take the risks and provide the technical assistance that banks cannot do.
Use 7m (Microloan Program) intermediaries as primary conduits for the SBA ARC loan program which banks are unwilling to offer.
Provide loan guarantee option for 7m intermediaries to leverage more lending
Extend loan guarantees to 97% of loan amount
Expand PRIME grants to $ 5million to fund TA and training.
Make Community Express Program permanent which will streamline a high volume of micro loans and TA to borrowers in underserved communities.

Re-capitalize the Dept. Of Commerce’s Economic Development Administration’s (EDA) revolving loan funds that target borrowers in underserved communities. $50 million in new capital would leverage $150 million in private investment by micro and small businesses.

Enable the entrepreneurial unemployed to start sustainable businesses by removing barriers within the Dept. of Labor’s Workforce Investment Act (WIA) Program.
Self Employment should be treated as a “special initiative” within DOL in order to demonstrate effectiveness as a job creation strategy
New performance measures should be created for Self Employment Training and Technical Assistance programs, e.g.:
filing of business license
Evidence of business revenues

.

Enact meaningful health care reform that offers small business owners an affordable option to insure themselves and their employees.

Create incentives within the Unemployed Insurance system for more states to adopt a Self Employment Assistance option. To date only 10 states have such programs in place.

Adequately fund business assistance entities such as AEO member organizations to provide the needed training and technical assistance to Self Employment Assistance participants.

Change Small Business Administration Community Express Loan Program and the Patriot Express Loan Program from pilot status to permanent programs. The pilot status limits the number of loans that can be written monthly.

The SBA Community Express loans under $50,000 should be 100% guaranteed.

The SBA Patriot Express program should be made available to widows of honorably discharged veterans.

The SBA can have a direct impact on small businesses and job creation if they provide increased direct capital to Microloan intermediaries, even on a one-time basis. There is too much emphasis on the SBA as a guarantor. Banks are not making SBA loans regardless of fees, amount of guarantee or any other risk defrayment. SBA Microloan intermediary lenders are perfectly positioned to get capital out to small businesses and create an immediate impact, but need capital to do so.

Self-employment needs to be counted as a job created.

The Workforce Investment Act needs to be amended to cover people who are trying to start a business, instead of only individuals who are actively looking for jobs.

Welfare-to-works programs should subsidize participants who enroll in entrepreneurship programs.

The SBA should not limit loan larger than $50,000 to lone low-to-moderate-income areas or HUB zones.

Congress should authorize the creation of a “Main Street Small Business” program with $725,000,000 of unexpended TARP funding. The purpose of the program will be to create at least 50,000 new jobs in small businesses in the next 5 years and an infrastructure that will continue to provide capital, training and technical assistance for small and micro businesses into the foreseeable future.

The “Main Street Small Business” program will be administered through the Small Business Administration working with their existing network of Intermediary Microlenders.

Through a competitive application process, the SBA will select 100 Intermediary Microlenders to implement the program. The program will provide two types of funding:

a. One-time Capital Grants of up to $3.5 Million per Intermediary Microlender to be a permanent addition to their existing microloan funds, and

b. Up to $750,000 annually for five years for fund operations and training and technical assistance for small/micro businesses per Intermediary Microlender

Assuming that each of the 100 Intermediary Microlenders selected receives the maximum amount of funding for both the Capital Grants and the Operating Funds, the total program cost will be $725,000,000 over five years. This amount includes:

a. $375,000,000 for program operations, entrepreneurial training, technical assistance and counseling over five years, and

b. $350,000,000 in capital grants to Intermediary Microlender loan funds.

With an average loan size of $19,000, a total of 18,421 loans will be made to small/micro businesses over the next five years. With a conservative average number of 3 jobs created per business, this will result in a total of 55,236 jobs created or retained. The US Department of Health and Human Services, Office of Community Services has as a benchmark, a maximum cost per job of $20,000. Based on operating expenses the Main Street Small Business program has an average cost per job of $6,786.

The Small Business Administration’s Certified Development Loan Company program has established as a benchmark a cost per job of $35,000 of “debenture proceeds” provided by the SBA. Using the SBA CDLC formula, the cost per job of the Main Street Small Business program is $6,333.

An additional benefit of the Main Street Small Business program is that the loan funds “seeded” with capital will continue to be loaned out as loans are repaid, creating an on-going pipeline of loan capital and job creation for small/micro businesses into the future.

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    Joe MasonJoe Mason shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    6 comments

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      • anonymousanonymous commented  ·   ·  Flag as inappropriate

        Here's an outfit already doing this. It amazes me that HUD doesn't share, with some kind of warning about not endorsing, information like this. HUD has all those public affairs people, one of whom in under 4 minutes per day could be sharing information like this, as a forwarded message, with a HUD listserver devoted to microlending and microenterprise. No, they'd rather pay consultants big bucks to do almost nothing except create hard to understand documentation that vanishes after a year or two. Will the people who keep saying it's impossible please get out of the way of the people already doing it?
        From: aeoworks@yahoogroups.com [mailto:aeoworks@yahoogroups.com] On Behalf Of Jason Friedman
        Sent: Saturday, February 06, 2010 5:20 PM
        To: aeoworks@yahoogroups.com
        Subject: AEOWorks Listserv Free Webinar Tuesday for Microlenders!

        Free Webinar: Prepare Your Microloan Program for Competitive Funding and Greater Impact in 2010!

        Date: Tuesday, February 9, 2010 and February 16th
        Time: 1:00 PM - 2:30 PM CST

        Space is limited.
        Reserve your Webinar seat now at:
        https://www1.gotomeeting.com/register/483712985

        Microlenders and CDFIs are front page news today as banks continue to say “no” to small business borrowers. Demand for capital from the SBA Microloan Program and CDFI Fund is at an all-time high, and USDA is poised to announce a new program for rural microlenders. However, one consequence of the recession has been to tighten underwriting standards and focus on portfolio management. Now, we see new demands at both ends of the spectrum – increasing numbers of unbanked and underbanked individuals, as well as small businesses that could previously access conventional financing and which may not fit our traditional client profile.

        What’s your next move?

        Join us for a two-part webinar that will share strategies and recommendations to help you assess and strengthen your microloan program. We’ll answer the following questions:

        • What are the simple steps you can take to assess the health of your loan program to enhance performance, reduce costs and get to “Yes!” faster?
        • What are some recommendations to streamline and improve underwriting decision-making and portfolio management?
        • What are leading microlenders doing to increase volume through product diversification and expanded targets markets?
        • How do changing demands in your market affect your mission?

        Presenter: Amelia Lobo, Friedman Associates

        Amelia is the former Senior Underwriter for ACCION USA (formerly ACCION NY), the largest microlender in the United States. She will be joined by special guests Galen Gondolfi, Senior Loan Officer of Justine Petersen in St. Louis and Jill Stephens, Vice President, Lending and Marketing at ACCION Chicago.

        Part II is on February 16th and a separate announcement for Part II will follow. Our panel will include Sandy Headley, Vice President of Lending for Appalacian Community Enterprises and Georgia Green Loans and Galen Gondolfi of Justine Petersen. For questions, contact Amelia Lobo at Amelia@friedmanassociates.net or call 319-341-3556

      • BenjaminBenjamin commented  ·   ·  Flag as inappropriate

        If the Department is serious about Sustainable Communities, this element is extremely important.

      • Six SigmaSix Sigma commented  ·   ·  Flag as inappropriate

        I look at the book Three Cups of Tea, where one man, with inadequate funds, has built more schools than several governments. I ask myself, how can HUD staff be like Mortensen? Getting maximum bang for the buck? Incorporating local resources to the max, as he does? That book should be required reading, from the library, for ALL HUD STAFF. We hear all kinds of management terms from the 10th floor. Business Process Reeingineering, for example. Except that those people don't understand the process, as a rule. It is fascinating to see them asking the field, and clients, for input, they never used to. In systems, ALL disease, all problems, are the direct result of blockage. Clear the blockage, and the flow heals. With human systems, flow is communication- and acting on feedback. That is the basis of all Six Sigma, Lean, TQM, and all the others. This agency mostly does not act on feedback, unless the IG or GAO is providing it. That is breakdown maintenance, it is not preventive maintenance. The Strategic Plan should have at least 30 Business Processes related to HUD's long term goals, with a full description- based on what really happens- and then areas for suggestions of improvement. This forum is great, as a first step. If HUD is really serious about the 5 goals cited here, it is more than simply collecting ideas. Some sequence of how to implement is important. Many inner city churches, for example, are excited about getting government funds. However, many do not have the capacity to handle them, or account for them. Capacity is more important than the funds. Give a man a fish, and you feed him for a day; teach him how to fish, and you feed his family for a lifetime. We pass out far too many fish, and do almost no teaching. This is stupid at best, no wonder people are angry. The very first step would be collecting Best Practices- as a story of the entire operation of the outfit, and also as segments that can be copied. Even this first step is not occurring, not much.

      • Joe MasonJoe Mason commented  ·   ·  Flag as inappropriate

        TOP TEN REASONS WHY MICROENTERPRISE
        MATTERS MORE THAN EVER TO AMERICA

        The Association for Enterprise Opportunity (AEO) defines a microenterprise as a business with five or fewer employees, requiring $35,000 or less in initial capital. These businesses may be relatively small, but they are making a very large difference when it comes to job creation and help for our nation’s struggling economy. Here are ten facts about microenterprises that you may not be aware of:

        There are an estimated 24 million microenterprises in the US today, representing 18% of all private employment in the country;
        More than 87% of all businesses in the US today are microenterprises;
        One out of every six US private sector employees works for a microenterprise;
        More than 4.5 million new jobs were created in the United States by microenterprises between 2000 and 2005;
        On average, microenterprises are responsible for 900,000 new jobs created per year;
        In 2002 when the nation saw the unemployment rate hit a record high of 5.8% - microenterprises created close to 1 million new jobs;
        AEO members (mostly microenterprise practitioners) report a dramatic increase in microloan applications over the past year and have indicated this is a direct result of the banking industry tightening business lending restrictions;
        Prior to the credit crisis and economic slowdown, AEO estimated that more than 10 million business owners faced difficulty obtaining business capital – AEO members estimate that number has grown dramatically over the past year;
        AEO estimates the microloan approval rate among its members is nearly 60% and reports that the average microloan is $7000; and
        About $300 million in loans have been made by AEO members to entrepreneurs.

        Microenterprise development is a proven pathway to business ownership for underserved entrepreneurs that generates income, builds assets and supports local economies.

      • Joe MasonJoe Mason commented  ·   ·  Flag as inappropriate

        www.microenterpriseworks.org
        Microenterprise


        AEO Microenterprise Statistics


        In the United States, a microenterprise is usually defined as a business with five or fewer employees, small enough to require initial capital of $35,000 or less; the average microloan is about $7000.

        AEO estimates there are more than 24 million microenterprises in the U.S., representing 18% of all private employment and 87% of all businesses. One out of six U.S. private sector employees works for a microenterprise. Historically, microenterprises have been considered the backbone of the U.S. economy.

        Most microenterprises are sole proprietorships, which create employment for the owner and, often, other family members; they are commonly called "mom and pop" businesses. Some grow into large enterprises employing other members of the community. Microenterprises include a variety of businesses in the products and service sectors such as repair and cleaning services, specialty foods, jewelry, arts and crafts, gifts, clothing and textiles, computer technology, child care, and environmental products.

      • Joe MasonJoe Mason commented  ·   ·  Flag as inappropriate

        1. A number of immigrant entrepreneurs got their start by living in rather primitive conditions, even sleeping in the back of their stores or businesses, to cut costs, until their business was producing enough income. There are business incubators out there. Wouldn’t it be interesting to have something like a mutually supportive community, more than just the microlending group, where people would live for say 2-3 years until their businesses are throwing enough cash to support market rate housing? With perhaps a cadre of experts- people like you- for the more difficult questions? I could envision this in say the Newhallville area of New Haven, CT, as one example, based on another post on this site. I could envision an unused older industrial complex being set up to do this, with living areas right next to business incubator support. The idea would be something like transitional housing and support, as an incubator to help the entrepreneurial effort get off the ground. I could envision one of these in every large city in the country. I could envision one of these in larger Public Housing complexes. There’d be more synergy and networking. For some kinds of businesses, critical mass would be easier to reach in a situation like this.
        2. There is quite a bit of Internet material to help people staring out businesses. With no endorsement implied, sitebuildit.com is an example one such support. I wish we had a website where people in this industry could share their good resources, and have them displayed sorted by keywords so even people who didn’t know exactly what they were looking for could stumble their way into useful information. Sort of a one-stop shopping information website, with ratings like what you see on Amazon.com

      [Closed forums]: Input on HUD's Draft Strategic Plan

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