Frequently Asked Questions



What is HUD Ideas in Action?
HUD Ideas in Action, powered by UserVoice, allows people to come together, share ideas in response to a question, discuss those ideas, and vote the best ones to the top for consideration by the US Department of Housing and Urban Development (HUD). The tool was initially used to gather ideas that further HUD's fiscal year 2010-2015 Strategic Plan and as a forum for HUD employees and stakeholders to share their ideas for improving HUD, and now solicits feedback on a number of external and internal matters.

HUD Ideas in Action consists of two main forums, along with a number of finite rotating forums. The public feedback forum allows the public and HUD employees to share their ideas on any issue related to HUD operations. The internal feedback forum is only open to HUD employees and allows those within HUD to submit ideas on how HUD can transform the way it does business. As additional forums open, they will made available through the HUD Ideas in Action sidebar.

For the HUD Ideas in Action privacy policy, click here.
Can anyone see and use this forum?
Most discussion forums on the site are open to the public. However, there are also "employees only" forums open only to employees of the US Department of Housing & Urban Development (HUD). If you are a HUD employee, you can access these forums by signing in or creating a UserVoice account with your HUD.gov email address. No email addresses will be displayed on the site; users will only be identified by their usernames, which they select when creating an account.
How do I create an account?
An account is not needed to participate in public forums, but creating an account will allow you to be notified if your idea is accepted for review or implementation, and for HUD employees, will allow you to participate in internal forums. To register with HUD Ideas in Action, simply click sign in in the upper-right corner of the page, below the header. You may either sign in using your Facebook or Google accounts (by clicking either icon) or inputting your email address to create a UserVoice account (HUD users, you'll need to use your HUD email address to access internal forums). From there, just follow the directions provided to confirm your email address and set a password.
How can I add my own idea to what's already here?
To add an idea, navigate to the right forum and simply begin typing a few key words of your idea into the search box near the top of the page. As you type, Ideas in Action will begin searching for similar ideas that been added by other users. If any of these ideas are similar to yours, you may want to vote for that idea instead of creating your own--one idea with many votes will be more visible than two ideas with fewer votes each. If you determine that your idea is not a duplicate, click the Post a new idea button and explain your idea a bit more comprehensively in the submission box that appears. Give 1, 2 or 3 of your own votes to your idea, then post it for others to see and vote on!
What makes an idea "good"?
A good idea is made up of three main parts: a statement of the problem; a proposed, specific solution to the problem; and the expected benefits of the solution. Ideas submitted should further HUD's Strategic Plan, be efficient, safe, and legal, and directly increase the effectiveness of government operations. Remember, we can only act on an idea if it is clearly articulated.
How does voting work?
You have a set number of votes (typically 20) per forum to express your support for others' ideas, or to support your own. You can give any idea 1, 2, or 3 votes, depending on how strongly you support it. The number of votes you have remaining will always be displayed in the right-hand sidebar. Votes are not permanent; you may reallocate votes from one idea to another at any time, as many times as you like. To do this, simply click the vote button next to an idea you've voted for, and decrease the number of votes you'd like to give to that idea. When an idea is completed, your votes for that idea will be automatically returned to your vote allowance.
Why do I only have a certain number of votes per forum?
Ideas in Action's voting system is like having a "budget"--when people have a finite number of votes to "spend," they tend to think more carefully about what they really care about and how much they care about it. You should use your votes to support the ideas you think are most important, so that the overall best ideas and top priorities emerge.
Is every idea reviewed by HUD?
No. Although the Ideas in Action team encourages everyone to contribute as many good ideas as they come up with, not every idea will be selected for review and not every idea selected for review will be implemented. There are two main types of ideas that are selected for review: the ideas in each category that have received the most votes from other users on the site, and the ideas that are actionable and contribute to HUD's strategic goals. So to have your idea reviewed and possibly implemented, ensure that it's well-articulated and actionable in order to catch the interest of other voters and the Ideas in Action team. Ideas that receive more than 30 votes will be selected for review by the appropriate program office within HUD, and ideas that receive more than 100 votes will be personally reviewed by HUD's Deputy Secretary.
What do the different statuses mean?
There are seven different statuses by which an idea can be marked:
  • being reviewed: the idea has been accepted for review and will receive a response
  • going to happen: the idea will be implemented in the future, or is in the process of being implemented
  • you made it happen!: the idea has been implemented
  • already happening: the idea was reviewed and no further action is required (for example, the proposed idea was already implemented)
  • not going to happen: the idea was reviewed but will not be implemented
Why are some ideas moved to a different forum or merged together?
To make it easier for those who visit the site to find and add ideas, we have created forums that focus on specific issues or topics. Because votes are limited by forum, this also makes it possible for our users to better prioritize ideas by topic. So if an idea is placed in a forum that does not relate to that forum's topic, it will be moved to the correct forum. If an idea is created that is very similar to an already existing idea, the idea and any associated votes and comments will be merged into the existing idea.
Are ideas or comments ever removed from the website?
HUD Ideas in Action is an open forum where employees and stakeholders can contribute and comment on ideas. However, ideas or comments that are clearly spam or make an imminent threat of violence are removed.
Why is some personal information redacted from ideas or comments?
To protect users' privacy and the privacy of others, personally identifiable information such as names, social security numbers, phone numbers, addresses, and e-mail addresses included with an idea or comment will be redacted. Please do not include this information when submitting ideas or comments.
Can others view my personal information when I post, comment, or vote on ideas?
The only information other Ideas in Action users can see when you post or comment on an idea is the username you supplied when signing up for an Ideas in Action account. Your email address will never be shared, and you can change your username at any time by clicking the Settings link beneath your name in the right sidebar, selecting Edit Name, and replacing your current username with anything else you're comfortable with.

Users will never be able to identify others who have voted on an idea, as no personal information is shared when you vote.

[Closed forums]

This is an archive of all the ideas from closed forums.

This is an archive of all the ideas from closed forums.

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. Be able to search employee directory by advanced search options

    Currently, you can only search the employee directory by name. Having advanced search options such as title, office, or city would be really helpful and allow HUD employees to locate who they need to contact quickly.

    101 votes
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    • Effective Disaster Planning

      HUD should look at developing contingency plans for the efforts currently in place. For example, where will displaced residents go when disaster resources are depleted? Future disaster planning involves the use of vouchers. However, what will residents do when there is no place to take those vouchers?

      101 votes
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        1 comment  ·  Input on HUD's Draft Strategic Plan  ·  Flag idea as inappropriate…  ·  Admin →
      • teach the small landlords who own about half the nation's affordable housing how to do the job well.

        Many landlords who own 20 or fewer single-family units mean well but don't understand one or more aspects of how to manage their property. If they better understood property maintenance, tax issues, code requirements, responsibilities to their tenants, civil rights, financing, and neighborhood dynamics, this critical housing could better serve its role as the core of the nation's affordable housing stock.

        101 votes
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          1 comment  ·  Input on HUD's Draft Strategic Plan  ·  Flag idea as inappropriate…  ·  Admin →
        • Start with the NEJAC report "The Search for Authentic Signs of Hope" (1996).

          The National Environmental Justice Advisory Council (NEJAC) analyzed these isses in 1996 and 2006. Their 1996 report was based on a public dialogue for encouraging healthy and sustainable communities. NEJAC was ahead of its time. This would be an excellent plance to start.

          101 votes
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          • Provide all managers with a management training binder prior to their first day in a management position.

            To address Best-Places-to-Work index Effective Leadership: Supervisors

            99 votes
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            • World Class Service

              Our goal should be "make it easier, more timely for the customer (both internal and external) before making it easier for HUD employees." This requires regular review of services / processes from the customer's perspective.

              98 votes
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                6 comments  ·  Defining HUD Core Values  ·  Flag idea as inappropriate…  ·  Admin →
              • Eliminate performance bonuses for "Fully Successful" and increase awards for true above and beyond performance (Excellent and Outstanding)

                Employees should not be awarded a bonus for meeting job requirements. Bonus money should be applied in a meaningful way to provide a real incentive for employees to perform "above and beyond" expectations and requirements. If a supervisor cannot document specific and consistent efforts by an employee to exceed Fully Successful requirements, then the rating should not be increased to Excellent or Outstanding and no bonus should be given to that employee.

                95 votes
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                • Improve the communication between the field offices and the federal HUD office.

                  Historically, there has been poor communication between the field offices and the federal HUD office. HUD grantees generally know more than the field office staff which sets up a poor working dynamic between all those involved. More time needs to be spent training filed office staff and changing the field office culture to help them to become more effective and efficient. HUD is working on making some really great changes. However these changes will be difficult to implement if the field offices do not make some fundamental changes themselves.

                  92 votes
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                  • refinance options

                    allow borrowers that have made their higher interest rate payments on their mortgages to refinance without all the red tape. Borrowers that have paid their current mortgages are not allowed to refinance due to all the guideline changes. If borrowers can pay what they are paying now, why shouldnt they be alllowed to refinance into a lower rate and payment without the new loan guidelines getting in the way??? I know of people that have high interest rates that have been making the payments on time and would like to refinance into lower rates, but cannot now due to lender…

                    92 votes
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                      1 comment  ·  Input on HUD's Draft Strategic Plan  ·  Flag idea as inappropriate…  ·  Admin →
                    • Leadership

                      Our leadership must lead my example (i.e., they must walk the talk) so the employees can live the vision of the core values

                      92 votes
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                        0 comments  ·  Defining HUD Core Values  ·  Flag idea as inappropriate…  ·  Admin →
                      • Goals 3B & C - Improve Health and Economic Stability and Self Sufficiency Through Housing

                        It is a fact that people living in poverty often suffer from poor nutrition. Community gardening is a good way to provide low/mod families with an extra source of food, increase their intake of healthy foods and teach children that food doesn't come from a bag or container. If we allowed communities to pay for community gardens with CDBG funds, or gave bonus points to Homeless projects which had a community gardening component, we could help to meet these two goals, as well as having an impact on the environment by locals not purchasing as much food that was trucked…

                        91 votes
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                        • Adopt a TQM approach

                          Dr. Deming, TQM's founder, taught many concepts,

                          "There is no substitute for knowledge." This statement emphasizes the need to know more, about everything in the system. It is considered as a contrast to the old statement, "There is no substitute for hard work" by Thomas Alva Edison (1847–1931). Instead, a small amount of knowledge could save many hours of hard work.
                          "The most important things cannot be measured." The issues that are most important, long term, cannot be measured in advance. However, they might be among the factors that an organization is measuring, just not understood as most important at…

                          91 votes
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                          • SharePoint 2010

                            SharePoint 2010 is a vast improvement over our 2007 version. It has critical new features, such as "tagging" documents and list items with labels. The lack of these features in the current SP has prevented our office from using SP for certain projects. It also has a streamlined interface that is easier for staff to use.

                            90 votes
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                            • think about task groups, or interest groups

                              We need a detailed Web Resource List, to support this. HUD does not have anywhere near enough of staff formally assigned to do this, which is a major bottleneck. The resources list is a significant part of the fuel for getting to your goals, and it should be something that grows regularly, almost as if it were a living being of information. HUD needs to foster Interest Groups, including staff and clients, in areas from microenterprise, to community gardening/Permaculture, to doing youth programs on shoestring financing, to family reunification, to AA and addiction groups, to healthy food choices, to creating…

                              90 votes
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                              • Repair the nation's economy the way it has always healed- with entrepreneurs

                                In Systems Theory, which is based in part on indigenous cultural ideas, all disease is blockage. Remove the blockage, and flow heals the disease. It worked for emotional and physical healing, among indigenous people, at 1/1000 the cost of what we spend for such healing. At a societal level, we need to remove the blocks for entrepreneurs. Going entrepreneurial means taking risks. There are business incubators in a few parts of the country, which help people get businesses started, let them develop the skills needed at a pace they can handle, and in time they outgrow the need for such…

                                90 votes
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                                • Competence

                                  Competence: Experience and Education meet to resolve problems, deliver outstanding service and drive peak performance

                                  90 votes
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                                    0 comments  ·  Defining HUD Core Values  ·  Flag idea as inappropriate…  ·  Admin →
                                  • go way beyond the current health care proposal

                                    * Medical bills now account for over 50% of all bankruptcies. Over 729,000 bankruptcies were filed, last year, due to medical bills. THREE OUT OF FOUR HAD HEALTH INSURANCE.
                                    * Excluding emergency and trauma medicine, such as emergency rooms, America, which spends more money per capita than any other country, gets medical results, including lifespan, that are 72nd among nations.

                                    90 votes
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                                    • end discriminatory rules about occupancy

                                      Many localities in my state demand a separate bedroom for male and female children. This means a family of more than 1 could need a 3 BR apartment. Few single parents can afford a 3BR rent, and most of our family projects don't have 3BR's or larger apartments. These rules discriminate against immigrants- who are used to smaller living quarters for more people- and against single parent families. They are used for gentrification type zoning, to keep out undesirables. Enforcement is selective, targeting minorities. These rules can force families to live in separate locations, at higher cost. It is time…

                                      90 votes
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                                      • No loans to developers

                                        When you condemn substandard housing, you are condemning people to live in housing they cannot afford. Stop giving loans to developers in return for them turning apts into Section 8. I was happy living in an apt for $450/month. After a developer got a HUD loan and renovated the building, my rent increased to $650/month, which was very hard for me. It was fine for those qualifying for Section 8, but I just missed qualifying and did not really want it anyway. I was happy living there with no dishwasher, thin windows, etc - yet a place I could afford…

                                        89 votes
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                                          1 comment  ·  Input on HUD's Draft Strategic Plan  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Foster an atmosphere where we strive for excellence through cooperation not competition

                                          Recognizing a job well done is simple and encouraging. Pitting one program or program office against another creating competitive win-lose situations does not encourage or produce accomplishments that support core values.

                                          88 votes
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                                            0 comments  ·  Defining HUD Core Values  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

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