Frequently Asked Questions



What is HUD Ideas in Action?
HUD Ideas in Action, powered by UserVoice, allows people to come together, share ideas in response to a question, discuss those ideas, and vote the best ones to the top for consideration by the US Department of Housing and Urban Development (HUD). The tool was initially used to gather ideas that further HUD's fiscal year 2010-2015 Strategic Plan and as a forum for HUD employees and stakeholders to share their ideas for improving HUD, and now solicits feedback on a number of external and internal matters.

HUD Ideas in Action consists of two main forums, along with a number of finite rotating forums. The public feedback forum allows the public and HUD employees to share their ideas on any issue related to HUD operations. The internal feedback forum is only open to HUD employees and allows those within HUD to submit ideas on how HUD can transform the way it does business. As additional forums open, they will made available through the HUD Ideas in Action sidebar.

For the HUD Ideas in Action privacy policy, click here.
Can anyone see and use this forum?
Most discussion forums on the site are open to the public. However, there are also "employees only" forums open only to employees of the US Department of Housing & Urban Development (HUD). If you are a HUD employee, you can access these forums by signing in or creating a UserVoice account with your HUD.gov email address. No email addresses will be displayed on the site; users will only be identified by their usernames, which they select when creating an account.
How do I create an account?
An account is not needed to participate in public forums, but creating an account will allow you to be notified if your idea is accepted for review or implementation, and for HUD employees, will allow you to participate in internal forums. To register with HUD Ideas in Action, simply click sign in in the upper-right corner of the page, below the header. You may either sign in using your Facebook or Google accounts (by clicking either icon) or inputting your email address to create a UserVoice account (HUD users, you'll need to use your HUD email address to access internal forums). From there, just follow the directions provided to confirm your email address and set a password.
How can I add my own idea to what's already here?
To add an idea, navigate to the right forum and simply begin typing a few key words of your idea into the search box near the top of the page. As you type, Ideas in Action will begin searching for similar ideas that been added by other users. If any of these ideas are similar to yours, you may want to vote for that idea instead of creating your own--one idea with many votes will be more visible than two ideas with fewer votes each. If you determine that your idea is not a duplicate, click the Post a new idea button and explain your idea a bit more comprehensively in the submission box that appears. Give 1, 2 or 3 of your own votes to your idea, then post it for others to see and vote on!
What makes an idea "good"?
A good idea is made up of three main parts: a statement of the problem; a proposed, specific solution to the problem; and the expected benefits of the solution. Ideas submitted should further HUD's Strategic Plan, be efficient, safe, and legal, and directly increase the effectiveness of government operations. Remember, we can only act on an idea if it is clearly articulated.
How does voting work?
You have a set number of votes (typically 20) per forum to express your support for others' ideas, or to support your own. You can give any idea 1, 2, or 3 votes, depending on how strongly you support it. The number of votes you have remaining will always be displayed in the right-hand sidebar. Votes are not permanent; you may reallocate votes from one idea to another at any time, as many times as you like. To do this, simply click the vote button next to an idea you've voted for, and decrease the number of votes you'd like to give to that idea. When an idea is completed, your votes for that idea will be automatically returned to your vote allowance.
Why do I only have a certain number of votes per forum?
Ideas in Action's voting system is like having a "budget"--when people have a finite number of votes to "spend," they tend to think more carefully about what they really care about and how much they care about it. You should use your votes to support the ideas you think are most important, so that the overall best ideas and top priorities emerge.
Is every idea reviewed by HUD?
No. Although the Ideas in Action team encourages everyone to contribute as many good ideas as they come up with, not every idea will be selected for review and not every idea selected for review will be implemented. There are two main types of ideas that are selected for review: the ideas in each category that have received the most votes from other users on the site, and the ideas that are actionable and contribute to HUD's strategic goals. So to have your idea reviewed and possibly implemented, ensure that it's well-articulated and actionable in order to catch the interest of other voters and the Ideas in Action team. Ideas that receive more than 30 votes will be selected for review by the appropriate program office within HUD, and ideas that receive more than 100 votes will be personally reviewed by HUD's Deputy Secretary.
What do the different statuses mean?
There are seven different statuses by which an idea can be marked:
  • being reviewed: the idea has been accepted for review and will receive a response
  • going to happen: the idea will be implemented in the future, or is in the process of being implemented
  • you made it happen!: the idea has been implemented
  • already happening: the idea was reviewed and no further action is required (for example, the proposed idea was already implemented)
  • not going to happen: the idea was reviewed but will not be implemented
Why are some ideas moved to a different forum or merged together?
To make it easier for those who visit the site to find and add ideas, we have created forums that focus on specific issues or topics. Because votes are limited by forum, this also makes it possible for our users to better prioritize ideas by topic. So if an idea is placed in a forum that does not relate to that forum's topic, it will be moved to the correct forum. If an idea is created that is very similar to an already existing idea, the idea and any associated votes and comments will be merged into the existing idea.
Are ideas or comments ever removed from the website?
HUD Ideas in Action is an open forum where employees and stakeholders can contribute and comment on ideas. However, ideas or comments that are clearly spam or make an imminent threat of violence are removed.
Why is some personal information redacted from ideas or comments?
To protect users' privacy and the privacy of others, personally identifiable information such as names, social security numbers, phone numbers, addresses, and e-mail addresses included with an idea or comment will be redacted. Please do not include this information when submitting ideas or comments.
Can others view my personal information when I post, comment, or vote on ideas?
The only information other Ideas in Action users can see when you post or comment on an idea is the username you supplied when signing up for an Ideas in Action account. Your email address will never be shared, and you can change your username at any time by clicking the Settings link beneath your name in the right sidebar, selecting Edit Name, and replacing your current username with anything else you're comfortable with.

Users will never be able to identify others who have voted on an idea, as no personal information is shared when you vote.

[Closed forums]

This is an archive of all the ideas from closed forums.

This is an archive of all the ideas from closed forums.

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. get rid of the Logic Model. It is a joke, about as smart as pouring molasses on your computer

    Anything measured in the Logic Model should be in a large central database, so that you have all the info in one place. The current system is basically useless. The data collected should be feeding all the goals in this strat plan. It does not, at this time. If it's not feeding the goals, why, why, why are we doing it? Why not require clients to fill out the forms with quill pens, by candlelight, which would be about as smart as the current system? The Government Performance and Results Act is the usual excuse. Great. How about actually putting…

    346 votes
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    • remove Hubs from the chain of command

      If there's anything we don't need, it is additional layers of bureacracy to slow things down. For some things, ok, but mostly the Hubs only slow things down.

      332 votes
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      • make HQ staff use their own software for reports, instead of making field staff do it for them

        Software quality would improve a lot if Headquarters staff had to make it work, instead of dumping it on the field. Last minute bean counts are so wasteful of time. And when HQ gets a report, it should ALWAYS be in Sharepoint, so that they next time HQ decides they want the identical information, field staff can direct them to Sharepoint.

        245 votes
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        • Assign a HUD Action Officer/Proponent for each HUD Handbook, Guide, and Policy Letter

          Require the Proponent to perform an annual review of the document contents and the guidance or procedures contained therein and then, perform one of the following actions each year: 1) Certify the document has been reviewed and there are no necessary changes, 2) Identify necessary changes and incorporate them (coordinate proposed changes with HUD staff who actually perform the task), or 3) Rescind the document.

          222 votes
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          • 123 votes
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            • Limit number of years Residents can stay on Section 8 Assistance.

              There needs to be a limit on the number of years Residents can continue to accept Section 8 funds (vouchers/project based assitance). Granted some Residents (Disabled or Elderly Residents) would be the exception to this rule. However, there are too many indivuiduals taking advantage on the Section 8 Program. There should be a 3 to 5 year time frame for individuals/families to remain on assistance. During this 3 to 5 year while they are on assistance, they must be training for a job, obtaining education, volunteering to help them gain experience for a job or some other type of job…

              121 votes
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              • Have a Comprehensive Risk Management plan FIRST, and THEN tag necessary rules and reports on.

                Reports mostly now address piecemeal areas, and they are not tied together into any kind of comprehensive Risk Management, as a rule.

                Every report should be required to have some reference to the comprehensive Risk Management Plan for that program, and for the Department generally. Doing this would deal with IG audit findings IN ADVANCE, because it would show areas that are not covered, and many areas are not covered. Also, EVERY REPORT SHOULD BE LISTED, at a website just like HUD Ideas in action, so that people can make comments on how useful reports are, how they can be…

                119 votes
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                • 114 votes
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                  • start thinking cooperatively. What about a voluntary reporting system, to report good results?

                    Force is one way to do things. But cooperation always works better. Who is really forced to recycle, for example? People do it because it is a good idea. As we measure community health, and the effects of what is going on- why not adapt this idea? Dale Carnegie talks about the power of people putting their names on things. Why not let clients report, voluntarily, on donations to their program, to a central database sorted by program, project, neighborhood, and so on. Report the donations of food, goods, and services. If nothing else, it would point out just how…

                    106 votes
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                    • Remove the multi-layers in the organization

                      When we tackle a project in the field it should be comprised of a team of people who have a clear goal, a definitive objective, available resources, a budget to work from and one Team Leader or Manager overseeing the project. We have some many layers the assignment gets lost in the reporting out to various silos who all have an opinion about how things should be done. Simplify the process, each project one Manager takes the lead.

                      83 votes
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                      • strengthen the CDBG program by requiring code enforcement programs to be self sustaining

                        One of the greatest criticisms of the CDBG program is that we continue to fund code enforcement year after year. The violators are often the same people. Cities and counties should be required to have a 3-5 year period to make their programs self sustaining with the eventual goal that CDBG funds cannot be used for that purpose.

                        64 votes
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                        • Trailblazer Idea #5: Revise or eliminate TEAM

                          At the regional field sessions this summer in Denver, Kansas City, and D.C., HUD employees submitted and voted on ideas on which rules or reports should be streamlined or eliminated. This was one of the top 9 ideas.

                          This idea has been merged with the idea, "Remove Team".

                          Description: Stop wasting staff time using a system that does not really reflect work done or staffing needs

                          58 votes
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                          • 51 votes
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                            • put all Green reporting in a central database, and stop fooling around with paper reports

                              Staff already have to gather this information, and it is collated centrally. This is a painfully slow process. Why not just put this into a central database? And tie it into larger measures of green activity? HUD has got to start working smarter, instead of harder, and doing the report as it was done 20 years ago is just stupid. Any of the other bean counts HQ wants should also be done in the same way.

                              46 votes
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                              • Replace UFAS with ABA/ADA accessibility guidelines

                                The Multifamily Accelerated Processing (MAP) Guide Appendix 5E para B says, "...the Uniform Federal Accessibility Standards (UFAS) is scheduled to be replaced by the Architectural Barriers Act (ABA)/American with Disabilities Act (ADA) acccessibility guidelines in 2000." Ten years later and we are still waiting. Make it happen.

                                41 votes
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                                • Develop an electronic process for the submission of Congressional correspondence.

                                  Develop an electronic process for the submission of Congressional correspondence.

                                  36 votes
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                                  • 33 votes
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                                    • Revamp & Streamline Management & Occupancy Reviews

                                      Significantly remake the form and process as currently conducted via form HUD-9834, Management Review of Multifamily Housing

                                      30 votes
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                                      • Establish electonic Multifamily HQ docket files.

                                        Establish an electronic Multifamily HQ docket file. This would make the official documents available HUD-wide and ensure the future security of the doucments from unforseen circumstances. The file could be maintained in IREMS. The electonic format would expedite document retrieval.

                                        21 votes
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                                        • Trailblazer Idea #6: Improve the Consolidated Plan

                                          At the regional field sessions this summer in Denver, Kansas City, and D.C., HUD employees submitted and voted on ideas on which rules or reports should be streamlined or eliminated. This was one of the top 9 ideas.

                                          This idea has been merged with the idea, "Consolidated plans must include disaster planning".

                                          Description: The plans are usually silent on this issue. Immediate shelter locations and surplus storage provisions should be clearly part of a plan. There should be medium range goals discussing how to get people back to their homesites. There should be longer term goals that allow for the…

                                          14 votes
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