Frequently Asked Questions



What is HUD Ideas in Action?
HUD Ideas in Action, powered by UserVoice, allows people to come together, share ideas in response to a question, discuss those ideas, and vote the best ones to the top for consideration by the US Department of Housing and Urban Development (HUD). The tool was initially used to gather ideas that further HUD's fiscal year 2010-2015 Strategic Plan and as a forum for HUD employees and stakeholders to share their ideas for improving HUD, and now solicits feedback on a number of external and internal matters.

HUD Ideas in Action consists of two main forums, along with a number of finite rotating forums. The public feedback forum allows the public and HUD employees to share their ideas on any issue related to HUD operations. The internal feedback forum is only open to HUD employees and allows those within HUD to submit ideas on how HUD can transform the way it does business. As additional forums open, they will made available through the HUD Ideas in Action sidebar.

For the HUD Ideas in Action privacy policy, click here.
Can anyone see and use this forum?
Most discussion forums on the site are open to the public. However, there are also "employees only" forums open only to employees of the US Department of Housing & Urban Development (HUD). If you are a HUD employee, you can access these forums by signing in or creating a UserVoice account with your HUD.gov email address. No email addresses will be displayed on the site; users will only be identified by their usernames, which they select when creating an account.
How do I create an account?
An account is not needed to participate in public forums, but creating an account will allow you to be notified if your idea is accepted for review or implementation, and for HUD employees, will allow you to participate in internal forums. To register with HUD Ideas in Action, simply click sign in in the upper-right corner of the page, below the header. You may either sign in using your Facebook or Google accounts (by clicking either icon) or inputting your email address to create a UserVoice account (HUD users, you'll need to use your HUD email address to access internal forums). From there, just follow the directions provided to confirm your email address and set a password.
How can I add my own idea to what's already here?
To add an idea, navigate to the right forum and simply begin typing a few key words of your idea into the search box near the top of the page. As you type, Ideas in Action will begin searching for similar ideas that been added by other users. If any of these ideas are similar to yours, you may want to vote for that idea instead of creating your own--one idea with many votes will be more visible than two ideas with fewer votes each. If you determine that your idea is not a duplicate, click the Post a new idea button and explain your idea a bit more comprehensively in the submission box that appears. Give 1, 2 or 3 of your own votes to your idea, then post it for others to see and vote on!
What makes an idea "good"?
A good idea is made up of three main parts: a statement of the problem; a proposed, specific solution to the problem; and the expected benefits of the solution. Ideas submitted should further HUD's Strategic Plan, be efficient, safe, and legal, and directly increase the effectiveness of government operations. Remember, we can only act on an idea if it is clearly articulated.
How does voting work?
You have a set number of votes (typically 20) per forum to express your support for others' ideas, or to support your own. You can give any idea 1, 2, or 3 votes, depending on how strongly you support it. The number of votes you have remaining will always be displayed in the right-hand sidebar. Votes are not permanent; you may reallocate votes from one idea to another at any time, as many times as you like. To do this, simply click the vote button next to an idea you've voted for, and decrease the number of votes you'd like to give to that idea. When an idea is completed, your votes for that idea will be automatically returned to your vote allowance.
Why do I only have a certain number of votes per forum?
Ideas in Action's voting system is like having a "budget"--when people have a finite number of votes to "spend," they tend to think more carefully about what they really care about and how much they care about it. You should use your votes to support the ideas you think are most important, so that the overall best ideas and top priorities emerge.
Is every idea reviewed by HUD?
No. Although the Ideas in Action team encourages everyone to contribute as many good ideas as they come up with, not every idea will be selected for review and not every idea selected for review will be implemented. There are two main types of ideas that are selected for review: the ideas in each category that have received the most votes from other users on the site, and the ideas that are actionable and contribute to HUD's strategic goals. So to have your idea reviewed and possibly implemented, ensure that it's well-articulated and actionable in order to catch the interest of other voters and the Ideas in Action team. Ideas that receive more than 30 votes will be selected for review by the appropriate program office within HUD, and ideas that receive more than 100 votes will be personally reviewed by HUD's Deputy Secretary.
What do the different statuses mean?
There are seven different statuses by which an idea can be marked:
  • being reviewed: the idea has been accepted for review and will receive a response
  • going to happen: the idea will be implemented in the future, or is in the process of being implemented
  • you made it happen!: the idea has been implemented
  • already happening: the idea was reviewed and no further action is required (for example, the proposed idea was already implemented)
  • not going to happen: the idea was reviewed but will not be implemented
Why are some ideas moved to a different forum or merged together?
To make it easier for those who visit the site to find and add ideas, we have created forums that focus on specific issues or topics. Because votes are limited by forum, this also makes it possible for our users to better prioritize ideas by topic. So if an idea is placed in a forum that does not relate to that forum's topic, it will be moved to the correct forum. If an idea is created that is very similar to an already existing idea, the idea and any associated votes and comments will be merged into the existing idea.
Are ideas or comments ever removed from the website?
HUD Ideas in Action is an open forum where employees and stakeholders can contribute and comment on ideas. However, ideas or comments that are clearly spam or make an imminent threat of violence are removed.
Why is some personal information redacted from ideas or comments?
To protect users' privacy and the privacy of others, personally identifiable information such as names, social security numbers, phone numbers, addresses, and e-mail addresses included with an idea or comment will be redacted. Please do not include this information when submitting ideas or comments.
Can others view my personal information when I post, comment, or vote on ideas?
The only information other Ideas in Action users can see when you post or comment on an idea is the username you supplied when signing up for an Ideas in Action account. Your email address will never be shared, and you can change your username at any time by clicking the Settings link beneath your name in the right sidebar, selecting Edit Name, and replacing your current username with anything else you're comfortable with.

Users will never be able to identify others who have voted on an idea, as no personal information is shared when you vote.

Public forum

Welcome to Ideas in Action, where you have the opportunity to help us help HUD help you. First time on the site? Here’s how it works:

See that skinny text box down below? if you have an idea, you’ll want to type in a few keywords about it right there. While you’re typing, our army of Ideas in Action robots will start looking through ideas we already have on the site, and if they find something that’s pretty similar, they’ll suggest it to you underneath the box for you to add some votes to. If our robots don’t do a good job and end up giving you some kinda-similar-but-still-kinda-different ideas (or your idea is so original that they don’t find anything), no worries: just click that gray “post a new idea” button and give us some more information about it. Then give it a few votes, click “post idea,” and share the link with your friends or neighbors to get some support for it, The more votes you get, the better off your idea will be: all ideas that reach our 100-vote threshold make it to the desk of our Deputy Secretary himself. If you don’t have an idea but still want to spend a few votes, that’s cool too. Feel free to browse through the ideas below based on hotness, popularity, or freshness, or filter by category to find ideas of a specific type.

Thanks for using Ideas in Action! Questions, comments? Let us know at ideasinaction@hud.gov and we’ll get back to you right away.

Have an awesome idea?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
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Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. HIAMS Requestor (GTR) Training

    This is to achieve Goal 5:Transform The Way HUD Does Business, Sub-Goal C: Create flexible, modern rules and systems that promote responsiveness, openness, and transparency and HUD's 2nd Core Value: Efficient and Effective ways

    Specifically, HIAMS Requestor (GTR) Training is an 1 ½ day IN-PERSON training course that OCPO usually only offers once a month (if that) and it is usually in HQ. This required training has become an obstacle for GTR Appointments.

    HUD GTRs change frequently due to work load balance, new personnel, retirements, etc. GTRs that do not complete HIAMS Requestor Training are not provided HIAMS role of…

    171 votes
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      Hi there, we see your idea has gathered over 100 (167 as of today) supporting votes within the same day as submitted! Wow You and your colleagues have unified on this idea and as a result we’ll be presenting this to the Deputy Secretary. If you’d like to be help us draft the decision memo for this idea, please let us know at ideasinaction@hud.gov and we’ll certainly loop you in. Thanks for posting and using HUD Ideas in Action!

    • Retirement Applications

      The Pay, Benefits and Retirement Division only accepts hard-copy retirement applications. It would reduce paperwork if employees could scan their applications directly to their assigned retirement specialist. The specialist would be able to create an electronic folder for each assigned pending retiree, thereby drastically reducing paper copies. Given today's technology, a wet signature requirement is obsolete.

      146 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Hi, while we have submitted this memo, we have gotten some further information that just might respond to your concern below.

        Background:
        The current separation process for retirements, transitioning to Federal or non-Federal Employment and the Exit Survey requires multiple manual procedures that cut across various organizational lines within and outside of the Office of Human Capital Officer. Due to the complexity and numerous variables of the current process, there are limited benchmarks as it relates to time and overall efficiencies.

        HUD’s Strategic Plan Goal 5 – Transform the Way HUD Does Business (Planned Improvements): Human Resources End-to-End (HR E2E) Separations Management provides for an automated streamline process that leverages technology to facilitate the efficient and effective employee separation programs that assist employees in transitioning to Federal and non-Federal employment.

        E-Solution:
        The new HR E2E Separations Management System will allow the Department to eliminate manual processes/procedures and provide the ability…

      • HUD RENEW

        There is something special about working for HUD. It shows up in our mission statement: “to create strong, sustainable, inclusive communities and quality affordable homes for all.” Few other government departments or agencies work to create something. Most others regulate or protect; we build, repair and offer hope. It also shows up in our co-worker’s charitable work with Feds Feed Families and Combined Federal Campaign.

        HUD has trained, developed and provided motivation for thousands of employees over the years, with many leaving early to help the public navigate HUD systems or work with HUD partners in continuing HUD’s mission. Many…

        113 votes
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          8 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hi there, we see your idea has gathered over 100 (103 as of today) supporting votes. Congratulations! You and your colleagues have unified on this idea and as a result we’ll be presenting this to the Deputy Secretary. If you’d like to help us draft the decision memo for this idea, please let us know at ideasinaction@hud.gov and we’ll certainly loop you in. Thanks for posting and using HUD Ideas in Action!

        • Demolition of Abandoned Foreclosed Properties

          Let occupants of foreclosed houses stay at the property until payment arrangements can be made or the house is actually sold, but require them to maintain the property in an acceptable manner. Currently, thousands of homes have been abandoned and foreclosed and are sitting vacant in neighborhoods causing blight because of vandalism. As a result, property values of the remaining homes are dropping and states are demolishing homes to preserve the communities--homes that would have been otherwise habitable if the occupants were allowed to remain. Instead of evictions and abandonments, recommend that HUD should take a more active role and…

          81 votes
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            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • FAC-COR Application

            The current application for FAC-COR (GTR/GTM) Certification or Recertification is five pages long and very cumbersome. It is so difficult to follow and read, OCPO just recently had to create a consolidated checklist, page 5 of the application, that the applicant has to repeat all the course information on one page (See Attached document FAC COR OLD ) in attempt to simplify OCPO's review.

            While it is OCPO's aspiration for this application process to be automated through the Fedearl Acquisition Institute's FAITAS system by the end of FY13 or sometime in FY14, there is still an opportunity to make changes…

            70 votes
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            • Create "HUD DAY"

              Create "HUD DAY" to display various offices and allow employees the opportunity to learn about the wide range of projects and programs happening.

              69 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • HUD Homeweb page should be an interactive map of the US showing vacant public housing units

                To decrease vacancies, the HUD homepages should have an interactive map of the US. When a customer clicked on a state it would expand showing each of the towns where public housing was located. The Executive Director would be responsible for updating the vacancy list (or maybe it could be populated from PIC data). When customers call the Field Office needing housing, we could refer them to the HUD homepage map and they could view each state/town for available housing. I believe this would decrease vacancies and house more people.

                65 votes
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                  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Child Support as a Deduction

                  Allowing this would help ease the burden of the renter and therefore allow them to maintain a better quality of life and be a better tenant.

                  61 votes
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                    we're looking into it :)  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Collaborate with the Department of Education

                    There are many children in the Low Rent Program PHAs who may be neglected due to lack of programs, lack of transportation and/or resources from doing well at school. In the summer, many PHAs use local resources or organizations that volunteer. Unfortunately, most volunteer organizations are Bible Vacation groups not education enhancing groups.
                    If HUD were to collaborate with the Dept of Education (DOE), as it has done with the VA for the VASH program, and provide an Education Coordinator for every 50 plus students or so to serve as a case worker/coach for the students, it would definitely help…

                    61 votes
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                      we're looking into it :)  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Healthiest HUD Office Competition

                      Believing a healthy body primes us all for the best, more efficient, effective life-style and reduces costs associated with unhealthy bodies and minds, it is time HUD soldiers in the fight to improve the lives of our citizens, begin a supported investment in improving their health through teamwork. Each office within a Region can establish a team (Team OGC, CPD, etc.), they will get a base-line fitness work-up, have an official HUD weigh-in and record keeper, and after 90-days, (1) the Team that loses the moset weight gets bragging rights; lunch; and each member of the team gets two days…

                      56 votes
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                        5 comments  ·  new policy or program (small)  ·  Flag idea as inappropriate…  ·  Admin →
                      • wifi hotspots

                        Turn HUD field offices into wifi hoptspots.

                        54 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Location Based, Subsidized Housing Smartphone/Web App

                          I propose a new smartphone app focused on location based, subsidized housing searches.

                          HUD has an app for HUD Homes but it is limited in scope. HUD needs a complete overhaul of how it approaches IT and how it delivers information to the public.

                          We have publicly available information from the National Housing Preservation Database listing federally subsidized housing units. We can geocode those locations to render as points on a map. A user can filter their search by radius from current location, whether the unit accepts Section 8, does a PHA have an open waiting list...the possibilities are endless.…

                          54 votes
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                            6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Give private landlords a tax credit for making their house affordable to HCV tenants

                            Currently cities have neighborhoods where the rents are to high for Housing Choice Voucher participants. This means they don't have a choice of where to use their voucher. Give private landlords a tax credit for making their houses affordable to voucher participants. We all talk about deconcentrating poverty but that's not going to happen if choice neighborhoods aren't affordable for the participants.

                            54 votes
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                              we're looking into it :)  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Have a "worst practices" or Stupidest idea" context, to identify processes that waste time and money, every quarter, and kill the worst idea

                              There are a number of initiatives that waste staff time, are poorly thought out, cost money unnecessarily, or otherwise don't serve the Department's mission. Why not have a contest, quarterly, and kill the worst one?

                              50 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • HUD's managers should be allowed to work the 6am-2:30pm shift.

                                HUD's managers should be allowed to work the 6am-2:30pm shift just like the rest of HUD's employees. Employees have needs between 6am and 7am and managers should be available to address those needs. What if there is an emergency or say an employee gets hurt on the job? On top of that, managers have children to care for just like many other HUD employees. No other organization I am aware of, public or private, has such a strange and senseless policy. This is an easy, no cost fix and more importantly it makes sense for everyone.

                                48 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Best Practices Study of Scattered Site Housing

                                  Given that in many parts of the country, multi-family housing is not possible due to sewer/water restrictions (as well as NIMBYism), and given that in many communities, scattered-site housing is the best option for integration of people with disabilities or other needs, I propose that HUD fund a study on effective management of scattered-site housing and new models or new funding methods.

                                  45 votes
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                                    we're looking into it :)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Virtual Participation in Offsite Conferences, Meetings and Other Events

                                    With cuts to authorized travel due to the effects of Sequestration, HUD needs a cost-effective method for staff to still participate in offsite conferences, meetings, and other events. This can be done "vitually".
                                    Rather than sending several people to an event, HUD can leverage its enterprise videoconferencing capability by sending one person to an event to set up a virtual connection.
                                    For example, at this year's Western Lenders Conference, 10 HUD staff from 6 different field offices and HQ are scheduled to be speakers and/or panelists. If HUD sends just one person to the event who is technically proficient and…

                                    44 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Sponsor A "Cleaner Cities - Cleaner America" initiative

                                      Work with Mayors of major urban centers throughout the country to set aside one day where everyone plans to gather community members in the most littered neighborhoods to walk through the cities and clean up trash. It wil be amazing what a couple thousand people woirking in unison can do to clean up cities across America.

                                      42 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Bring banck the HUD Assignment Program

                                        HUD had a program that was designed to help struggling homeowners. The Assignment Program was government assistance to homeowners that went into default on their FHA mortgage loans.

                                        Instead of foreclosing on the borrowers, qualified borrowers would be able to stay in their homes and pay their mortgage directly to HUD. HUD would provide temporary relief when needed to further assist the homeowners.

                                        Curently, HUD has a Loan Modification program that should act as a temporary aid for homeowners. However, the Assignment Program was a much broader and effective method for continued homeownership possibilities.

                                        With the Assignment Program, whena mortgagor…

                                        37 votes
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                                        • Create a Special Project Office

                                          Two things that are true to HUD: 1 - EVERY office needs a certain mixture of skills that is either not available or not respected within their current personnel; 2 - EVERY office pays a ridiculous sum of money to contractors to say the exact same thing that HUD personnel has already described as needed for successful program operation.

                                          Why not marry these two (and include HUD's rotation program) to create an office specifically designed to tackle HUD wide special projects and initiatives.

                                          Currently, the rotation program is trying to fill that void. However, managers will not let their most…

                                          36 votes
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                                            0 comments  ·  new policy or program (big)  ·  Flag idea as inappropriate…  ·  Admin →
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