Frequently Asked Questions


Can anyone see and use this forum?
Most discussion forums on the site are open to the public. However, there are also "employees only" forums open only to employees of HUD. If you are a HUD employee, you can access these forums by signing in or creating a UserVoice account with your HUD.gov email address. No email addresses will be displayed on the site; users will only be identified by their usernames, which they select when creating an account.

To submit an idea as an employee to an internal forum, you must first register using your HUD email address. To register, simply click on the gray "Sign in" button on the right side of the main page to the right of where it says "20 votes left." Enter your HUD email and the User Name of your choice. A confirmation email will be sent to you. You need to confirm your email. Then on the main HUD Ideas in Action page, near the top right corner, you should see "Signed in as (your name)." Click on your name. You will be directed to your profile. Create and confirm your password. You have now been registered and can now access the internal forums.
How can I add my own idea to what's already here?
To add an idea, navigate to the right forum and simply begin typing a few key words of your idea into the search box near the top of the page. As you type, Ideas in Action will begin searching for similar ideas that been added by other users. If any of these ideas are similar to what yours, you may want to vote for that idea instead of creating your own--one idea with many votes will be more visible than two ideas with fewer votes each. If you determine that your idea is not a duplicate, click the Create New Idea! button and explain your idea a bit more comprehensively in the submission box that appears. Give 1, 2 or 3 of your own votes to your idea, then post it for others to see and vote on!
What makes an idea "good"?
A good idea is made up of three main parts: a statement of the problem; a proposed, specific solution to the problem; and the expected benefits of the solution. Ideas submitted should help with HUD's Strategic Plan, be efficient, safe, legal, and directly increase the effectiveness of government operations. Remember, we can only act on an idea if it is clearly articulated. Here's a great example of an idea that fits the problem-solution-benefits format:
Delegate Initiation of Employee Service Awards to Field Office Directors
Recognition for some employees in the field is 3 to 5 years behind. In our current, highly out-stationed structure, remote Program Directors may not be aware of their staff's tenure status or the schedule for the award ceremony in the field office. To solve this problem, initiation of employee service awards should be delegated to field office directors. The Field Office Director has the most day-to-day contact with out-stationed employees and is responsible for maintaining positive employee morale and union relations. They have access to the appropriate personnel information to determine their employees' eligibility for service recognition by January 31st each year. Concurrences and/or approvals could be obtained by the Regional Office and service pins and certificates ordered in time for Award Ceremonies in the field in a timely manner. This "feeding up" process would preclude the current practice of the honoree, after being missed by the office compiling the annual list of eligible recipients, having to request their service recognition and to wait for their years of service to be determined credible The outcome would be improved employee morale, and assurance that similarly situated employees receive the same consideration for service recognition.
How does voting work?
You have 20 votes in each forum to express your support for others' ideas, or for your own. You can give any idea 1, 2, or 3 votes, depending on how strongly you support it. The number of votes you have remaining will always be displayed in the green circle on the sidebar to the right. Votes are not permanent; you may reallocate votes away from one idea and towards another at any time as many times as you like. To do this, simply click the vote button next to an idea you've voted for, and reselect the number of votes you'd like to give to that idea. When an idea is completed, your votes for that idea will be automatically returned.
Why do I only have 20 votes per forum?
Ideas in Action's voting system is like having a "budget"--when people have a finite number of votes to "spend," they tend to think more carefully about what they really care about and how much they care about it. You should use your votes to support the ideas you think are most important, so that the overall best ideas and top priorities emerge.
Is every idea reviewed by HUD?
No. Although the Ideas in Action team encourages everyone to contribute as many good ideas as they come up with, not every idea will be selected for review and not every idea selected for review will be implemented. There are two main types of ideas that are selected for review: the ideas in each category that have received the most votes from other users on the site, and the ideas that are actionable and contribute to HUD's strategic goals. So to have your idea reviewed and possibly implemented, ensure that it's well-articulated and actionable in order to catch the interest of other voters and the Ideas in Action team.
What do the different statuses mean?
There are seven different statuses:
  • under review: the idea has been accepted for review and will receive a response
  • planned: idea will be implemented in the future
  • started: idea is in the process of being implemented
  • implemented: idea has already been implemented
  • rejected: idea will not be reviewed because it was not a “good” idea
  • declined: the idea was reviewed but will not be implemented
  • completed: idea was reviewed and no further action by HIA team is required (for example, proposed idea was already implemented)
Why are some ideas moved to a different forum or merged together?
To make it easier for those who visit the site to find and add ideas, we have created forums that focus on specific issues or topics. Since votes are limited by forum, it also makes it possible for our users to better prioritize ideas by topic. So, if an idea is placed in a forum that does not relate to that forum's topic, it will be moved to the correct forum. If the idea deals with multiple topics or a topic outside the existing forums, it will be moved to the Miscellaneous Ideas forum. Ideas in this forum are still open for commenting and voting, and may still be selected for review.
If an idea is created that is very similar to an already existing idea, the idea and any associated votes and comments will be merged into the existing idea.
Are ideas or comments ever removed from the website?
HUD Ideas in Action is an open forum where employees and stakeholders can contribute and comment on ideas. However, ideas or comments that are clearly spam or make an imminent threat of violence are removed.
Why is some personal information redacted from ideas or comments?
To protect users' privacy and the privacy of others, personally identifiable information such as names, social security numbers, phone numbers, addresses, and e-mail addresses included with an idea or comment will be redacted. Please do not include this information when submitting ideas or comments..

About HUD Ideas in Action



HUD Ideas in Action, powered by UserVoice, allows people to come together, share ideas in response to a question, discuss those ideas, and vote the best ones to the top for consideration by the US Department of Housing and Urban Development (HUD). The tool was initially used to gather ideas that further HUD's fiscal year 2010-2015 Strategic Plan and as a forum for HUD employees and stakeholders to share their ideas for improving HUD, and now solicits feedback on a number of external and internal matters.

HUD Ideas in Action consists of two main forums, along with a number of finite rotating forums. The Public Feedback forum allows the public and HUD employees to share their ideas on any issue related to HUD operations. The Internal Feedback forum is only open to HUD employees and allows those within HUD to submit ideas on how HUD can transform the way it does business. As additional forums open, they will made available through the HUD Ideas in Action sidebar.

For the HUD Ideas in Action privacy policy, click here.

Public feedback

How can we transform the way HUD does business?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the “My feedback” filter and select “My open ideas”.
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  • Hot ideas
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    1. HUD Innovation Time

      In an effort to spur innovation, Innovation Time should be implemented in our agency as a formal institution allowing more employees to participate in transforming the way HUD does business. For real change to occur, employees must be able to collaborate and act on their ideas for making our work better, not just state them. If our organization wants to innovate, it must create some slack in the system for excellent employees to have time to consider future projects, not current problems. Organizations such as 3M and Google have implemented Innovation Time where they designate a portion of official work… more

      119 votes
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      • Hire a Retention Officer to study the reasons employees leave and to keep talent at HUD.

        Secretary Donovan says frequently that we need to do more to keep new employees at HUD, but if that responsibility doesn't actually lie with any individual or office, then it will not happen.

        38 votes
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        • HUD Homeweb page should be an interactive map of the US showing vacant public housing units

          To decrease vacancies, the HUD homepages should have an interactive map of the US. When a customer clicked on a state it would expand showing each of the towns where public housing was located. The Executive Director would be responsible for updating the vacancy list (or maybe it could be populated from PIC data). When customers call the Field Office needing housing, we could refer them to the HUD homepage map and they could view each state/town for available housing. I believe this would decrease vacancies and house more people.

          8 votes
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          • 6 votes
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            • Celebrate HUD employees born April 20 through April 26

              This is a novel idea but if HUD wants to celebrate its HUD employees in a novel way this is one way to do so. Ask them to share their ideas and or actions for sustainability. If they have already done something within HUD or have an idea that HUD could implement. Maybe they have worked somewhere else before their HUD life and being pro-sustainability did something that made a difference to the world. Ask me; I was a teacher before my HUD life and through my insatiable interest in sustainability, I educated my students hands-on about the availabilty of… more

              12 votes
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              • Make available work life coaches for HUD employees

                Research shows when employees have access to a coach or mentor work is more productive with less conflict. All employees need to be able to have access either through a site or directly to discuss workplace challenges. When I was teaching, I was blessed to be working in a school with a school counselor whose service was not limited to "troubled" kids. Every child was sent to meet with the counselor for 15 minutes once a month. This provided a healthy outlet for all concerns and was also productive in that only the "troubled" kids did not get labeled as… more

                38 votes
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                • Make Social Workers Available for Assisted Housing Tenants as is done for VASH

                  The VASH program is successful because each Veteran is assigned to a Social Worker who helps them get out of homelessness into housing. However, there are many assisted clients who are motivated about getting out of assisted housing but don't know where to start. If perhaps there was a site to field such questions and helpful answers were provided atleast some might be able to follow their dreams and get out of lifelong assistance.

                  27 votes
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                  • Improving the Economy based on Muhammad Yunus' Grameen Bank

                    What if HUD were to create a medium similar to 2006 Nobel Prize winner Muhammad Yunus' Grameen Bank concept? Homeowners who have lost their jobs and are unable to pay their mortgage could be eligible to use their skills to create a business and compete for smaller HUD contract awards. For example every HUD office buys large amounts of paper from established businesses. However, based on completion of certain criteria if we award the contract to a homeowner who creates a paper supply business, we would be able to provide them an opportunity to work, maybe hire others for delivery… more

                    36 votes
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                    • Field Training from external partners

                      Give New HUD employees the opportunity to receive training from our external clients. This will give HUD staff an opportunity to see how external partners implement the rules and regulations set forth by HUD. Many people learn better by doing. Spending time at a Public Housing Authority, for example, would give employees a better feel for their day-to-day operations.

                      65 votes
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                      • Hold a "Nationwide Urban Open House" to Re-Attract Home-Buyers to Cities

                        On the same day, all major urban areas can designate a 'Revitalization Zone" where they can invite people considering a move to the urban life to come and experience what it truly means to be a member of an urban community. Citires can be encouraged to plan around the event and put their best foot forward to attract a new generation of citizens into an understanding of the benefits of urban living.

                        4 votes
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                        • Demolition of Abandoned Foreclosed Properties

                          Let occupants of foreclosed houses stay at the property until payment arrangements can be made or the house is actually sold, but require them to maintain the property in an acceptable manner. Currently, thousands of homes have been abandoned and foreclosed and are sitting vacant in neighborhoods causing blight because of vandalism. As a result, property values of the remaining homes are dropping and states are demolishing homes to preserve the communities--homes that would have been otherwise habitable if the occupants were allowed to remain. Instead of evictions and abandonments, recommend that HUD should take a more active role and… more

                          28 votes
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                          • As a quality check, Why don't folks at HUD stay in public housing while on travel?

                            As an added quality check, I'm suggesting that folks within HUD stay in public housing, while on travel. This will allow for HUD to experience first hand what the tenants are subjected to,and will aid HUD in providing more quality housing

                            12 votes
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                            • Save HUD programs - demonstrate impact

                              Dollar of investment what HUD leverages/ creates jobs. USEDA uses a formula to track jobs for both direct and indirect impact.. There was a study at I think, the University of Miami about 15 years ago that demonstrate that every dollar put into beach replenishment creates $4 in tourism. Why can't HUD come up with some kind of similar idea to demonstrate the impact on communities?

                              1 vote
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                              • Job Data collection

                                Jobs creation and retention is a large component of all HUD funded projects whether or not that is the purpose of the project. How many people are employees on a sewer line replacement project, how many people are able to obtain employment because case managers are available at a homeless shelter, how many people are employed building a new affordable housing development, how many people are employees at the center making meals for housebound seniors? This information is not collected at the national level; only those projects that the benefit is a business directly is job data collected and reported.… more

                                15 votes
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                                • Affirmatively Furthering Fair Housing Working Group

                                  HUD should establish an intra-agency AFFH working group composed of personnel from FHEO, OGC, and relevant program offices. The working group would have regular meetings and focus on reviewing HUD programs to find ways to ensure that the programs affirmatively further fair housing. The working group could review one large HUD program and one smaller HUD program per year and produce a report for the Assistant Secretary of FHEO to the Secretary that would discuss potential improvements in the programs, recommended regulatory changes, recommendend guidance to be provided to recipients, recommended NOFA changes, and any needed legislative changes to the… more

                                  7 votes
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                                  • Child Support as a Deduction

                                    Allowing this would help ease the burden of the renter and therefore allow them to maintain a better quality of life and be a better tenant.

                                    26 votes
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                                    • Allow for a lowered MI rate on FHA Streamline Mortgages

                                      I run in to this challenge daily as clients would like to lower their rate by doing a streamline FHA refinance, however, due to the increased MI rate across the board they are unable in a lot of cases to take advantage of the lower rates. Their principal and interest payment are greatly reduced, however, their MI is almost double then what it was which makes it impossible for them to refinance. Has there been any thoughts on lowering the streamline MI so that people can possibly lower their payments and stay in their homes?

                                      26 votes
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                                      • Homes for Returning Veterans

                                        Homes the government now owns would be given to returning or veterans already back from active war zones. 60%-70% would be set aside for disabled vets and the remaining 30% -40% would be distributed on a lottery basis to all other combat vets.

                                        67 votes
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                                        • Improve foreclosure prevention - preforeclosure sale program

                                          Improve current mortgagee letter dealing with Pre-foreclosure Sale program, thereby increasing the number of closed sales = fewer foreclosures. Appraised values that are too high prevent successful prefoclosure sales. Implement price reduction procedures based on number of days on market. Offer up to 3% towards buyers closing costs, instead of the 1% policy increasing the number of buyers. Increase the PFS period from 90 days to at least 120 days. This will result in far less vacant homes and foreclosures for HUD to deal with. Other suggestions available, but these would require little policy/procedure change with big benefit.

                                          24 votes
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                                          • Create "HUD DAY"

                                            Create "HUD DAY" to display various offices and allow employees the opportunity to learn about the wide range of projects and programs happening.

                                            37 votes
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