Transforming checks and applications for the 21st century
If we are trying to streamline HUD for the 21st century, modernizing our checks and refunds are a must. They are the epitome of aged and decrepit processes. The Office of Healthcare Programs estimates it spends about 0.75 FTEs per year on checks/refunds. There is manual receipt production, log entry, printing, mailing, etc. This process is very manual, time consuming and repetitive, allowing for frequent opportunities to error which can only be decreased with further increased staff time to check and verify accuracy. If we started using pay.gov, staff could be moved to other, higher quality work. No more weekly weekly certified mailings at $10. We estimate mail costs by themselves would drop by $1,000. Parts of HUD and FHA already have this pay.gov system. The Office of Healthcare Programs is ready and waiting for pay.gov to be implemented, Let’s make this a team effort and eliminate inefficient/wasteful antiquated processes!
To further enhance the lender experience and improve efficiency, we should put in place a computer software program where the lender simply uploads the application themselves, rather than sending a CD in the mail to a HUD office and then have HUD stuff upload the CD to our servers. If the lenders don’t follow the guidelines of the software, they have to correct it, not HUD staff. It would just be like any other online application rather than the lenders mailing in CDs to HUD offices and us manually uploading. This is also more secure than mailing confidential information. Combined with pay.gov, the lender can pay their bill and upload/submit their application all on-line!
Well done—not only is this a great idea, but it looks like you’ve managed to get 100 votes for it. You know the rules: off to the Deputy Secretary it goes!
Rachel Coleman commented
Agreed! This is such a waste of time!