Frequently Asked Questions



What is HUD Ideas in Action?
HUD Ideas in Action, powered by UserVoice, allows people to come together, share ideas in response to a question, discuss those ideas, and vote the best ones to the top for consideration by the US Department of Housing and Urban Development (HUD). The tool was initially used to gather ideas that further HUD's fiscal year 2010-2015 Strategic Plan and as a forum for HUD employees and stakeholders to share their ideas for improving HUD, and now solicits feedback on a number of external and internal matters.

HUD Ideas in Action consists of two main forums, along with a number of finite rotating forums. The public feedback forum allows the public and HUD employees to share their ideas on any issue related to HUD operations. The internal feedback forum is only open to HUD employees and allows those within HUD to submit ideas on how HUD can transform the way it does business. As additional forums open, they will made available through the HUD Ideas in Action sidebar.

For the HUD Ideas in Action privacy policy, click here.
Can anyone see and use this forum?
Most discussion forums on the site are open to the public. However, there are also "employees only" forums open only to employees of the US Department of Housing & Urban Development (HUD). If you are a HUD employee, you can access these forums by signing in or creating a UserVoice account with your HUD.gov email address. No email addresses will be displayed on the site; users will only be identified by their usernames, which they select when creating an account.
How do I create an account?
An account is not needed to participate in public forums, but creating an account will allow you to be notified if your idea is accepted for review or implementation, and for HUD employees, will allow you to participate in internal forums. To register with HUD Ideas in Action, simply click sign in in the upper-right corner of the page, below the header. You may either sign in using your Facebook or Google accounts (by clicking either icon) or inputting your email address to create a UserVoice account (HUD users, you'll need to use your HUD email address to access internal forums). From there, just follow the directions provided to confirm your email address and set a password.
How can I add my own idea to what's already here?
To add an idea, navigate to the right forum and simply begin typing a few key words of your idea into the search box near the top of the page. As you type, Ideas in Action will begin searching for similar ideas that been added by other users. If any of these ideas are similar to yours, you may want to vote for that idea instead of creating your own--one idea with many votes will be more visible than two ideas with fewer votes each. If you determine that your idea is not a duplicate, click the Post a new idea button and explain your idea a bit more comprehensively in the submission box that appears. Give 1, 2 or 3 of your own votes to your idea, then post it for others to see and vote on!
What makes an idea "good"?
A good idea is made up of three main parts: a statement of the problem; a proposed, specific solution to the problem; and the expected benefits of the solution. Ideas submitted should further HUD's Strategic Plan, be efficient, safe, and legal, and directly increase the effectiveness of government operations. Remember, we can only act on an idea if it is clearly articulated.
How does voting work?
You have a set number of votes (typically 20) per forum to express your support for others' ideas, or to support your own. You can give any idea 1, 2, or 3 votes, depending on how strongly you support it. The number of votes you have remaining will always be displayed in the right-hand sidebar. Votes are not permanent; you may reallocate votes from one idea to another at any time, as many times as you like. To do this, simply click the vote button next to an idea you've voted for, and decrease the number of votes you'd like to give to that idea. When an idea is completed, your votes for that idea will be automatically returned to your vote allowance.
Why do I only have a certain number of votes per forum?
Ideas in Action's voting system is like having a "budget"--when people have a finite number of votes to "spend," they tend to think more carefully about what they really care about and how much they care about it. You should use your votes to support the ideas you think are most important, so that the overall best ideas and top priorities emerge.
Is every idea reviewed by HUD?
No. Although the Ideas in Action team encourages everyone to contribute as many good ideas as they come up with, not every idea will be selected for review and not every idea selected for review will be implemented. There are two main types of ideas that are selected for review: the ideas in each category that have received the most votes from other users on the site, and the ideas that are actionable and contribute to HUD's strategic goals. So to have your idea reviewed and possibly implemented, ensure that it's well-articulated and actionable in order to catch the interest of other voters and the Ideas in Action team. Ideas that receive more than 30 votes will be selected for review by the appropriate program office within HUD, and ideas that receive more than 100 votes will be personally reviewed by HUD's Deputy Secretary.
What do the different statuses mean?
There are seven different statuses by which an idea can be marked:
  • being reviewed: the idea has been accepted for review and will receive a response
  • going to happen: the idea will be implemented in the future, or is in the process of being implemented
  • you made it happen!: the idea has been implemented
  • already happening: the idea was reviewed and no further action is required (for example, the proposed idea was already implemented)
  • not going to happen: the idea was reviewed but will not be implemented
Why are some ideas moved to a different forum or merged together?
To make it easier for those who visit the site to find and add ideas, we have created forums that focus on specific issues or topics. Because votes are limited by forum, this also makes it possible for our users to better prioritize ideas by topic. So if an idea is placed in a forum that does not relate to that forum's topic, it will be moved to the correct forum. If an idea is created that is very similar to an already existing idea, the idea and any associated votes and comments will be merged into the existing idea.
Are ideas or comments ever removed from the website?
HUD Ideas in Action is an open forum where employees and stakeholders can contribute and comment on ideas. However, ideas or comments that are clearly spam or make an imminent threat of violence are removed.
Why is some personal information redacted from ideas or comments?
To protect users' privacy and the privacy of others, personally identifiable information such as names, social security numbers, phone numbers, addresses, and e-mail addresses included with an idea or comment will be redacted. Please do not include this information when submitting ideas or comments.
Can others view my personal information when I post, comment, or vote on ideas?
The only information other Ideas in Action users can see when you post or comment on an idea is the username you supplied when signing up for an Ideas in Action account. Your email address will never be shared, and you can change your username at any time by clicking the Settings link beneath your name in the right sidebar, selecting Edit Name, and replacing your current username with anything else you're comfortable with.

Users will never be able to identify others who have voted on an idea, as no personal information is shared when you vote.

Public forum

Welcome to Ideas in Action, where you have the opportunity to help us help HUD help you. First time on the site? Here’s how it works:

See that skinny text box down below? if you have an idea, you’ll want to type in a few keywords about it right there. While you’re typing, our army of Ideas in Action robots will start looking through ideas we already have on the site, and if they find something that’s pretty similar, they’ll suggest it to you underneath the box for you to add some votes to. If our robots don’t do a good job and end up giving you some kinda-similar-but-still-kinda-different ideas (or your idea is so original that they don’t find anything), no worries: just click that gray “post a new idea” button and give us some more information about it. Then give it a few votes, click “post idea,” and share the link with your friends or neighbors to get some support for it, The more votes you get, the better off your idea will be: all ideas that reach our 100-vote threshold make it to the desk of our Deputy Secretary himself. If you don’t have an idea but still want to spend a few votes, that’s cool too. Feel free to browse through the ideas below based on hotness, popularity, or freshness, or filter by category to find ideas of a specific type.

Thanks for using Ideas in Action! Questions, comments? Let us know at ideasinaction@hud.gov and we’ll get back to you right away.

Have an awesome idea?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
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Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. HUD News Briefing

    Today's HUD News Briefing (April 8, 2013) is 312 pages long. What happened to the former briefing that provided a synopsis of important stories and could be viewed in 5 minutes. Even the index without summaries is 8 pages long, two columns and only provides the actual headlines. It isn't until you open an article do you realize it is a human interest story and not hard news that might be applicable. I find it hard to believe that anyone has the time to use this information anymore. Or maybe a better comment, I hope no one has this much…

    11 votes
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      1 comment  ·  general feedback or question  ·  Flag idea as inappropriate…  ·  Admin →
    • Create a Special Project Office

      Two things that are true to HUD: 1 - EVERY office needs a certain mixture of skills that is either not available or not respected within their current personnel; 2 - EVERY office pays a ridiculous sum of money to contractors to say the exact same thing that HUD personnel has already described as needed for successful program operation.

      Why not marry these two (and include HUD's rotation program) to create an office specifically designed to tackle HUD wide special projects and initiatives.

      Currently, the rotation program is trying to fill that void. However, managers will not let their most…

      36 votes
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        0 comments  ·  new policy or program (big)  ·  Flag idea as inappropriate…  ·  Admin →
      • wifi hotspots

        Turn HUD field offices into wifi hoptspots.

        54 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Institute FAR procurement policies in place of HUD's procuremnt policies for all HUD Projetcs

          Current policies allow project managers and owners interpreting HUD procurement polices the ability to not seek the most cost effective price. Many owners and property managers have varying assumptions/interpritations as to the HUD's procurement policy. More training for owners and property managers would help the issue but FAR procurement policies are more specific and will reduce projects expenditures. This new policy will reduce requests to increase Reserve accounts and tenants rents. HUD's financial responsibility would also be reduce and with proper training the savings could help expand a new or existing program.

          4 votes
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          • Preserving Equity in Eldercare Housing

            I would like to suggest that FHA offer a new fifteen year refinancing instrument geared to multifamily operators and assisted living operators. The fifteen year mortgage would enable these owners to build up equity in their property, provide certainty in their obligations and give them the flexibility they might need in their portfolio.

            I think this idea might also be beneficial to 202 senior housing operators. However, the negative for these owners is the up front cash requirements of a refinance. That might limit the applicability of this idea.

            The benefit to this concept for HUD is to redirect the…

            1 vote
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              0 comments  ·  new policy or program (small)  ·  Flag idea as inappropriate…  ·  Admin →
            • “HUD in your Neighborhood”

              “HUD in your Neighborhood”

              The Obama Administration has set the bar high in demanding a results-oriented government that is transparent and accessible to the people. “HUD in Your Neighborhood” is one way of trying to achieve that in communities throughout the United States The concept of HUD in your Neighborhood is to accommodate a one-day clinic/technical information session on HUD programs, tools and funding avaiabilites.

              Regional and Field Offices serves as an important outpost to local communities and organizations, however we lack the capacity to meet and provide face-to-face consultation on specific specialized areas as a whole agency to those…

              19 votes
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                0 comments  ·  new policy or program (big)  ·  Flag idea as inappropriate…  ·  Admin →
              • Bundling Repair and Reconstruction Contracts

                I would like to suggest an idea that I think might reduce costs and thereby extend budgeted resources a little further. My thought is to imitate the financial services industries in the securitization and collaterilization of mortgage loans. But instead of loans, I propose that HUD act as a facilitator to put together needed and approved repair programs into bundles that could then be offered in a competitive bidding process to the construction industry.

                This idea would primarily apply to Public Housing and approved repairs of housing projects. It might also apply to Multifamily Housing although it would be necessarily…

                1 vote
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                  0 comments  ·  new policy or program (small)  ·  Flag idea as inappropriate…  ·  Admin →
                • Retirement Applications

                  The Pay, Benefits and Retirement Division only accepts hard-copy retirement applications. It would reduce paperwork if employees could scan their applications directly to their assigned retirement specialist. The specialist would be able to create an electronic folder for each assigned pending retiree, thereby drastically reducing paper copies. Given today's technology, a wet signature requirement is obsolete.

                  146 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi, while we have submitted this memo, we have gotten some further information that just might respond to your concern below.

                    Background:
                    The current separation process for retirements, transitioning to Federal or non-Federal Employment and the Exit Survey requires multiple manual procedures that cut across various organizational lines within and outside of the Office of Human Capital Officer. Due to the complexity and numerous variables of the current process, there are limited benchmarks as it relates to time and overall efficiencies.

                    HUD’s Strategic Plan Goal 5 – Transform the Way HUD Does Business (Planned Improvements): Human Resources End-to-End (HR E2E) Separations Management provides for an automated streamline process that leverages technology to facilitate the efficient and effective employee separation programs that assist employees in transitioning to Federal and non-Federal employment.

                    E-Solution:
                    The new HR E2E Separations Management System will allow the Department to eliminate manual processes/procedures and provide the ability…

                  • Healthiest HUD Office Competition

                    Believing a healthy body primes us all for the best, more efficient, effective life-style and reduces costs associated with unhealthy bodies and minds, it is time HUD soldiers in the fight to improve the lives of our citizens, begin a supported investment in improving their health through teamwork. Each office within a Region can establish a team (Team OGC, CPD, etc.), they will get a base-line fitness work-up, have an official HUD weigh-in and record keeper, and after 90-days, (1) the Team that loses the moset weight gets bragging rights; lunch; and each member of the team gets two days…

                    56 votes
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                      5 comments  ·  new policy or program (small)  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bring banck the HUD Assignment Program

                      HUD had a program that was designed to help struggling homeowners. The Assignment Program was government assistance to homeowners that went into default on their FHA mortgage loans.

                      Instead of foreclosing on the borrowers, qualified borrowers would be able to stay in their homes and pay their mortgage directly to HUD. HUD would provide temporary relief when needed to further assist the homeowners.

                      Curently, HUD has a Loan Modification program that should act as a temporary aid for homeowners. However, the Assignment Program was a much broader and effective method for continued homeownership possibilities.

                      With the Assignment Program, whena mortgagor…

                      37 votes
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                      • Have more thorough inspections and list entire inspection report on homes for sale. This eliminates most of the guesswork for new buyers

                        Have more thorough inspections and list entire inspection report on homes for sale. This eliminates the guesswork for especially for new buyers.

                        8 votes
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Provide a cost supplement for retired military persons in HUD, for Tricare-Prime and save the department health-care dollars.

                          We have many military retirees in HUD who qualify for Tricare-Prime. The huge amounts the department and employees now pay for regular health-care premiums runs over ten thousand dollars per employee. Instead, the department should propose to pay the few hundred dollars to cover the Tricare-Prime premium and a supplent for qualifying HUD employees. This uses insurance the member already qualifies for and saves many dollars for the department.

                          21 votes
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                          • Guarantee of Performance Bonds

                            I would like to suggest a new way of leveraging HUD's financial assets to accomplish the mission of development and redevelopment. I see this concept as something that would be most beneficial for disaster recovery, where the idea is not to build something new for which a market is an unknow, but something for which a market existed.

                            What I propose is a limited, experimental budget allowance for performance bonds for commercial contractors to build projects that meet criteria set by HUD on a project basis. This guarantee of performance bonds could be in addition to or in lieu of…

                            1 vote
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                              0 comments  ·  new policy or program (small)  ·  Flag idea as inappropriate…  ·  Admin →
                            • Email Addresses on Portability forms

                              Portability is an ongoing challenge. In addition to finalizing the portability rule requiring PHA's to absorb and not bill, can HUD also require email addresses on the portability forms (of both the PHA and the participant) and make email addresses a "non-required" field on the HUD-50058? PHA's would love you for this.

                              PS. PHA code should be required on the portability form as well. :-)

                              12 votes
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                              • Sponsor an International Assisted Living Fair

                                I would like to see HUD take a collaborative role with HHS in sponsoring an international exposition for operators of nursing homes and continuum of care facilities in the United States. This health care fair would showcase speeches by the principal licensing regulators in a number of countries. The only explicit cost to HUD in this proposal would be to provide lodging and travel for invited speakers and a venue. For a venue, I would recommend Baltimore as it is the operational center for many HHS units.

                                The topics at this licensing fair would be the licensing requirements for opening…

                                1 vote
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                                  0 comments  ·  new policy or program (big)  ·  Flag idea as inappropriate…  ·  Admin →
                                • Location Based, Subsidized Housing Smartphone/Web App

                                  I propose a new smartphone app focused on location based, subsidized housing searches.

                                  HUD has an app for HUD Homes but it is limited in scope. HUD needs a complete overhaul of how it approaches IT and how it delivers information to the public.

                                  We have publicly available information from the National Housing Preservation Database listing federally subsidized housing units. We can geocode those locations to render as points on a map. A user can filter their search by radius from current location, whether the unit accepts Section 8, does a PHA have an open waiting list...the possibilities are endless.…

                                  54 votes
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                                    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Sharing 811 and 202 data summaries to CoC to identify vacancies

                                    I met a gentleman who used to manage 811 and 202 HUD assisted units for a non-profit housing provider in Pittsburgh and one of his duties was to submit a rent roll, waiting list, and 50058/50059 summary report to a processing center in Iowa (he thinks) to receive the organization's monthly subsidy payment from HUD. Although this information was used to reimburse the organization for its HUD subsidy, he also sees another use in it if it were re-sent out to Continuums of Care and other housing professionals who work with people looking for housing in a manner that showed…

                                    18 votes
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                                    • HUD should require that any interest accrued on HUD funds placed into a title company's escrow account be returned to HUD or Treasury.

                                      HUD should have a process to require that any interest accrued while HUD funds are in a Title Company's escrow account prior to a closing be returned to HUD/Treasury at the completion of the closing. There is sometimes a few days to few weeks delay in HUD Section 202-811 Capital Advance closings after HUD funds have been deposited, and the interest earned on these sometimes sizable amounts -- sometimes over $10M -- deposited into escrow by HUD Funding Control, could earn interest -- provided that HUD requires: 1) such funds go into an interest bearing account, and 2) that any…

                                      12 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • HUD Needs To Work with Lenders Concerning Refinancing FHA Loans (New Process)

                                        HUD should work directly with lenders who are currently servicing FHA Loans. If the Mortgagee has been current without a late payment for at least 24 to 48 months the lender should be able to reduce the interest rate of the loan without having to go through the refinancing process. If the interest rate drops .75 percent from the rate the borrower financed the loan the lender would be able to identify the loan and automatically reduce the interest on the loan .50 percent without the hassles of trying to refinance. The new rate would show up on the next…

                                        28 votes
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                                          4 comments  ·  new policy or program (big)  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Providing Hurricane Sandy impacted PHA residents an option

                                          I just heard on the news that New York City HA (NYCHA) residents were without electricity and heat due to wet equipment. Meanwhile the public housing residents are struggling to cope with severely cold weather conditions. When Hurricane Katrina impacted our assisted clientele, FEMA gave them the option to move to any part of the country and they were assisted in the cities to which they chose to move. If that option was given to eligible residents of NYCHA and other residents impacted by Sandy, maybe they could come to Texas and/or other states in the country where it is…

                                          30 votes
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                                            we're looking into it :)  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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